A Customer Service Representative (CSR) in the print industry acts as the crucial link between clients, sales teams, and production staff. You are responsible for building relationships, processing orders, generating quotes, and coordinating production to meet deadlines. In addition to having a can-do attitude and attention to detail, this role requires a strong understanding of print processes, including digital, offset, and wide format, to advise clients on the best strategies for their projects.

Key Responsibilities

Order Entry and Management
Quoting and Estimating
Prepress Coordination
Production Liaison
Use of POS and CRM
Quality Control
Administrative Tasks

Required Skills and Qualifications

Experience: 1–2+ years of experience in a print, copy, or sign shop environment
Technical Knowledge: Familiarity with printing terminology, including bleeds, resolution, substrates, color modes, and binding techniques
Software Proficiency: Familiarity with Adobe Creative Cloud (InDesign, Illustrator, Acrobat) and proficiency in Microsoft Office Suite
Communication: Strong verbal and written communication skills to interact with clients and production staff
Attention to Detail: Ability to spot errors in job tickets, artwork, or proofs
Multitasking: Ability to manage multiple projects simultaneously in a fast-paced, high-volume environment
Education: High school diploma or equivalent

Physical Demands

Ability to lift up to 30 lbs. (paper, finished products)
Ability to stand, walk, or sit for extended periods of time

Preferred Qualifications

Experience with Print Management Information Systems
Knowledge of mailing requirements and postal regulations

Our pay, benefits, and working conditions are all competitive and inquiries will be kept in strict confidence.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Experience:

Commercial Printing: 1 year (Required)

Work Location: In person

The ColorNet Group

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