Disclaimer: ---

This individual MUST have Fine Dining / Upscale Restaurant experience ---- At least 2+ years of experience and open availability!

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Job Summary:

The Continent DC, an upscale West African restaurant, is looking for professional, energetic, and service-driven Servers to deliver an exceptional dining experience to our guests.

This role requires strong hospitality skills, menu knowledge, and the ability to provide attentive, seamless service in a fast-paced, upscale environment.

As a Server, you will be responsible for guiding guests through our unique menu, providing expert recommendations, and ensuring that every dining experience is memorable. If you have a passion for hospitality, a great attitude, and the ability to anticipate guest needs, we would love to have you on our team!

Responsibilities:Guest Experience & Hospitality:

Greet guests warmly and establish a genuine rapport.
Provide knowledgeable, friendly, and attentive service to all guests.
Explain menu items with expertise, including ingredients, preparation methods, and flavor profiles, while making thoughtful recommendations.
Suggest wine, cocktails, and other beverage pairings to enhance the dining experience.
Anticipate guest needs, promptly refilling drinks, checking on satisfaction, and addressing any concerns with professionalism.
Recognize and accommodate special dietary needs, allergies, and guest preferences.
Create a warm and inviting atmosphere by engaging with guests in a professional and personable manner.

Order Management & Coordination:

Take accurate food and drink orders, input them into the POS system, and ensure timely delivery.
Collaborate with kitchen and bar staff to guarantee a smooth flow of service.
Monitor tables, ensuring guests receive the correct orders and that all requests are met promptly.
Handle modifications and special requests efficiently while communicating with the kitchen when necessary.

Sales & Upselling:

Enhance the guest experience by suggestively selling appetizers, signature dishes, desserts, and specialty cocktails.
Inform guests of daily specials, promotions, and upcoming events at The Continent DC.
Demonstrate a deep knowledge of West African cuisine and culture to educate and excite guests.

Cleanliness & Organization:

Maintain a clean, organized, and well-presented section throughout service.
Assist in pre-shift and closing duties, including side work, table resetting, and polishing glassware/cutlery.
Ensure compliance with all sanitation, food safety, and hygiene standards.

Teamwork & Professionalism:

Work closely with hosts, bartenders, and kitchen staff to ensure a seamless service flow.
Handle guest complaints with grace, professionalism, and efficiency, escalating issues to management when needed.
Maintain a positive and professional attitude, contributing to a supportive team environment.

Requirements & Expectations:

Previous serving experience in an upscale, high-volume restaurant required.
Deep knowledge of food, wine, and cocktails; familiarity with West African cuisine is a plus.
Strong communication and multitasking skills, with the ability to perform under pressure.
Ability to balance efficiency and attentiveness to provide a seamless guest experience.
Proficiency with POS systems (Toast, Micros, or similar preferred).
Must be reliable, punctual, and able to work flexible hours, including nights, weekends, and holidays.

Ability to stand, walk, and carry trays for extended periods.

Job Type: Full-time

Pay: From $10.00 per hour

Shift:

Day shift
Evening shift
Morning shift

Ability to Commute:

Washington, DC 20005 (Required)

Work Location: In person

The Continent DC

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