THE FAMILY WELLNESS CENTER, INC.

Job Description: Administrative Assistant

General Job Description:

The Administrative Assistant provides comprehensive administrative support to the MHRS/EPD Programs. This position works closely with the Receptionist to ensure front desk coverage and smooth clinical operations—particularly during lunch hours and from 6:00 p.m. to closing each weekday. The Administrative Assistant ensures that the front office is coordinated, efficient, and professional at all times.

Duties & Responsibilities:

Administrative & Office Support

Provide administrative support to the COO, QI Director, and other leadership staff as needed.
Cover the front desk when the Receptionist is unavailable, during lunch hours, and from 6:00 p.m. to closing (Monday–Friday).
Schedule appointments for therapists after consumer sessions and as needed.
Provide alternate Saturday office coverage as scheduled.
Maintain organized and up-to-date filing systems and office records.
Assist with special projects assigned.

Human Resources

Function as Human Resource Director for onboarding new staff.
Track staff health records, clearances, and compliance documents.
Maintain a current spreadsheet of all licensed staff to track NPI and CAQH numbers, as well as license expiration dates.

Billing & Insurance

Coordinate monthly EVS for all enrolled consumers to ensure active insurance coverage.
Collaborate with the Billing Specialist to promptly resolve billing denials and insurance issues (e.g., missing or expired coverage).

Program & Clinical Support

Provide weekly intake reports.
Maintain and update a weekly census spreadsheet with breakdowns by insurance type and age group:
Total consumers enrolled
Medicaid / MCO / Medicare / Uninsured
Children / Adults
Work closely with Liaison (Basha Cyrus) to ensure staff receive all clinical updates.
Maintain current caseload lists for each community support worker and therapist, updated weekly.
Inform the Care Coordinator of all care points.
Enter CAFAS/GAIN (SS) data provided by therapists into the system as required.

Payroll

Process payroll twice per month in coordination with the COO.

Preferred Qualifications:

Bachelor’s degree preferred.
Experience in alphabetical filing and record maintenance.
Exceptional customer service and communication skills.
Strong organizational skills and ability to multitask effectively.
Professional appearance, demeanor, and strong work ethic.
Detail-oriented team player.
Proficient in Microsoft Word, Excel, Publisher, and Outlook.
Must pass Metropolitan Police clearance, criminal background check, child protection registry clearance, drug screening, and health screening.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 45 per week

Application Question(s):

are you able to work the hours of operation? 9am-6pm M-F?

Experience:

Office management: 5 years (Required)
Medical receptionist: 5 years (Required)
Microsoft Office: 6 years (Required)

Ability to Commute:

Washington, DC 20020 (Required)

Work Location: In person

The Family Wellness Center

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