POSITION: Assistant General Manager REPORTS TO: General Manager

COMPENSATION: Competitive base salary commiserates with experience & benefits program including medical and dental insurance. Bonus structure available.

POSITION SUMMARY

Assistant General Manager is responsible for:

the overall quality and profitability of the business, leading front and back of house operations. She/he is a truly passionate hospitality professional supporting excellence in every facet of the restaurant experience. The Assistant General Manager is a smart-creative, a keen strategist, and visionary. She/he creates and maintains a profitable, balanced, interesting, engaging, fun, competitive and nationally recognized restaurant that sets national standards in the food, service and hospitality programs.

ESSENTIAL FUNCTIONS

Staff Management:

Performing supervisory duties, such as hiring, training, developing, evaluating and disciplinary counseling of all on-site employees.

Planning and conducting regular training, both formal and informal, with all front of house staff.

Ensuring staff is upholding leadership behaviors, core values and adhering to strategic and operational priorities.

Sharing inspiration and ideas with staff.

Ensuring that personnel issues are carried out in accordance with established company policies and procedures.

Maintaining open and clear communication with the staff and Assistant Managers.

Conducting reviews and other periodic employee assessment as needed.

Writing weekly schedule for front of house staff.

Responsibilities

Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved

Effectively manage the restaurant in the absence of the General Manager

Manage operations with passion, integrity, and knowledge while promoting the culture and values of Titan Hospitality

Implement new company policies and procedures by developing plans and instructing staff

Provide direction to shift leaders, and staff to achieve restaurant goals

Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement

Provide coaching and feedback to managers and staff and assess performance on and ongoing basis

Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations

Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness

Consistently monitor product and labor costs to remain within goals

Solicit guest feedback to understand the needs and wants of customers

Train and coach staff on guest services principles and practices

Follow Titan Hospitality restaurant policies and procedures, including those for cash handing and safety/security

Monitor and maintain the POS System

Assist in new menu implementation

Develop and implement creative solutions to areas of improvement

Assist in conducting staff and daily pre-shift meetings

Assist in any areas of the restaurant when staffing constraints require

Identify employee weaknesses and retrain as necessary

THE REQUIREMENTS:

Currently an Assistant General Manager in a fine dining restaurant with a minimum of 5 years of experience in a high volume, full service, fine dining restaurant

High service standards, strong work ethic and attention to detail

Ability to multitask in a demanding and fast paced environment with efficiency and grace

Proven ability to lead others, positively influence employee behavior and interact with team members in any role

Must have excellent verbal communication skills and can work a flexible schedule

Basic computer knowledge including Word and Excel

Must possess strong understandings of P&L and business management

Classic Wine Service Knowledge

Conflict Resolution

Passion for customer service

Event Management/Organization

Experience in a High-Volume Environment

Food/Beverage Pairing

Food Preparation Knowledge

I have read the above roles and responsibilities related to the General Manager position and agree that I can perform each of the required functions.

The Farmhouse Tuscan

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