Duties and Responsibilities

Greet and serve guests at the bar
Pour drinks, using standard pour according to specifications
Serve drinks to guests, along with filling orders for food and cocktail servers
Handle cash and credit cards transactions
Clean and change trash cans as necessary
Fill and clean ice bins
Stock beers and wine coolers
Clean shelving, stainless steel, mixers, cups, blenders and soda guns
Notify manager if a guest is becoming intoxicated or rude to other guests and team members
Follow uniform and grooming specifications
Communicate with support crew and management
Serve food if requested
Operate bar equipment
Unpack deliveries and stock bars
Change beer kegs
Record accurate tip out sheet
Abide by all state federal and corporate requirements pertaining to serving alcohol
Maintain proper and adequate set-up of the bar on a daily basis. This includes requisitioning and Stocking of all beer, wine, spirit, paper products, straws and stirrers, condiments and produce Based on projection from the daily function sheet
Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes
Responsible for maintaining stock, cutting and storing of all fresh fruits and vegetables garnishes, juices and other perishables daily to ensure product quality
Input orders into a register at the point of sale and creates a check for each guests, including those served by other beverage servers to maintain accountability of all beverages served.
Check identification of guests ensuring alcohol is being served only to those patrons of legal drinking age
Must have alcohol training certification (TAM/TIPS)
Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Contribute to the team's success by accomplishing tasks and assisting with projects as needed
Maintain knowledge and compliance with departmental policies, service procedures, and standards
Availability during peak operating times, ie: Weekends, Holidays and Special Events
Work as a team member to ensure our guests have the best possible experience
Understand company's emergency procedures and be able to apply them when necessary
Report any incidents, property damage or injuries immediately to Manager/Supervisor
Attend department meetings and training sessions as necessary
Other duties as assigned by Manager and/or Supervisor
Support Southern Management's Mission, Vision, and Values
Comply with Southern Management's policies and procedures

Skills Required

Excellent written and verbal communication skills
Compute basic arithmetic and mathematical calculations
Organized and detail oriented
Excellent time management skills
Excellent interpersonal skills
Sound leadership and managerial skills
Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
Technical knowledgeable and competency in necessary systems and software:

Key Performance Indicators

Exhibits the following performance expectations:

Teamwork

Dependability

Communication

Understands Role, Responsibilities and Job Skills

Time Management and Planning

Quality of Work

Safety

Adhere to response time policy
Adhere to schedule/work hours
Cooperate professionally with other departments to accomplish the goals of the department
Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up [as appropriate, within 24 or 48 hours]
Work is completed in a timely, professional manner, based on expectations and deadline

Requirements:

1 years demonstrated Bar experience in a hospitality or food and beverage environment
High School Diploma or equivalent required.

Req Benefits: Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry. Southern provides: * A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost * Company paid Group Term Life and AD&D Insurances * Traditional and ROTH 401(k) with Company contribution * Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty * Continuing Education You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
Compensation: $15.00 + tips

Pay: $15.00 per hour

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

The Hotel at UMCP

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