Job Description Summary:

Under close supervision, the IT Infrastructure Support Intern performs a variety of technical and operational tasks designed to provide hands-on learning and exposure to enterprise IT and data center environments. Responsibilities include supporting routine activities and special projects such as maintaining system inventory data, assisting with hardware preparation and configuration, organizing equipment, and data collection and documentation.

This position is intended for college students with an interest in information technology, engineering, or business operations who are seeking practical, on-the-job experience. The intern will follow clearly defined procedures to complete routine assignments, contribute to research and evaluation efforts (e.g., tools and inventory systems), and support ongoing initiatives that improve efficiency and organization within the IT environment.

Job Description:

ESSENTIAL JOB DUTIES:

SolarWinds Inventory Data Management

Review and update custom inventory fields within SolarWinds nodes to ensure accuracy and consistency.
Maintain detailed asset information (e.g., server role, rack location, NAS number, service tag, iDRAC details) to support alerting and operational visibility.
Assist in reviewing and updating existing nodes and correcting outdated or missing data resulting from hardware changes or replacements.

Spare Equipment Preparation

Assist with firmware updates on spare servers and related hardware, including BIOS, RAID controllers, network adapters, and iDRAC interfaces.
Assist with installing and configuring operating systems (e.g., Windows) on spare equipment where applicable.
Assist with preparing configurations to streamline future deployment and reduce setup time.

Spare Inventory Organization

Catalog and organize spare equipment such as cables, hard drives, network/fiber adapters, rack rails, and other components.
Maintain clear documentation to improve accessibility and inventory tracking.

Data Center Rack Optimization

Assist in identifying and removing obsolete or unused cabling associated with decommissioned systems.
Support improvements to rack organization to enhance airflow, reduce clutter, and simplify future maintenance activities.

Microsoft Lists Evaluation (M365)

Support the evaluation of Microsoft Lists as a potential solution for operational data and inventory tracking.
Assist in designing and testing structured data forms with standardized fields and dropdown options.
Help evaluate integration with Excel for reporting and data analysis purposes.
Contribute to recommendations on feasibility and implementation scope.

NONESSENTIAL JOB DUTIES

Related duties and special projects assigned.

JOB SPECIFICATIONS

Required Knowledge, Skills, and Abilities: Proficiency in Microsoft Office Suite. Ability to solve problems with supervisory consultation or by following procedures. Ability to prioritize work and the flexibility to change directions as the job dictates. Ability to work successfully in a team environment. Ability to develop relationships with co-workers and employees in other National Academies' departments through effective communication. Good written, verbal, and interpersonal skills with an ability to effectively interact with all levels of employees.

Minimum Education/Training Requirements: High school diploma, GED, or equivalent knowledge. Current enrollment in an undergraduate or graduate degree college or university program.

Preferred: Coursework or demonstrated interest in IT, computer science, engineering, or related field.

Minimum Experience: None.

Physical Capabilities: Ability to work at a computer for extended periods of time.

Required Licenses, Certification or Registration: None.

Supervisory Responsibilities/Controls: Reports to manager/supervisor. Supervisor is available to organize work, set objectives, and to assist in problem resolution.

Compensation: The compensation for this position is $18.50 per hour, plus potential overtime.

Work Environment: Office environment, with occasional travel between National Academies' facilities and to off-site meeting/sponsor locations.

Equal Opportunity Employer:

It is the policy of the National Academies to recruit, hire, transfer, compensate, and promote people in all job categories and to administer all other personnel actions, terms and conditions of employment in a manner that does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status, or any other characteristic protected by applicable laws. It is also the institution's policy to recruit, hire, promote, and provide reasonable accommodation to qualified individuals with disabilities and covered veterans who are otherwise qualified.

Any qualification to be considered equivalent, in lieu of stated minimum, requires the prior approval of the Office of Human Resources.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Some functions in this description may be specific to a particular unit of the National Academies and not applicable to other units.

Job Family:

STFL

Employee Type:

Employee

Scheduled Weekly Hours:

37.5

City/State:

Vienna, Virginia

The National Academies

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