The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
Able to type 40+ words per minute
Ability to work weekends is a requirement

BENEFITS

Formal Ongoing Training Program
Uniforms Provided
Retirement plan available after meeting certain requirements
Performance Bonus

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

Employee discount

Education:

High school or equivalent (Required)

Experience:

Retail sales: 1 year (Required)
Microsoft Office & Adobe Creative Suite: 2 years (Required)

Shift availability:

Day Shift (Required)

Ability to Commute:

Arlington, VA 22202 (Required)

Ability to Relocate:

Arlington, VA 22202: Relocate before starting work (Required)

Work Location: In person

The UPS Store #6199

Latest Jobs

Retail Operations Associate/Customer Service Expert - Full Time