The UPS Store at American University is seeking a Retail Sales Associate to deliver world-class customer service to all retail customers. The Associate will advise our customers on our products, services, and should be able to convey information in a clear and concise manner. If hired, the Associate will work at our AU campus location and our Wisconsin Avenue Tenleytown location.

The ideal candidate will be a current undergrad or graduate student at American University or another Washington DC university. Previous retail sales experience is not required, but the applicant must possess a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

The candidate should expect to work 15-30 hours per week. The UPS Store operates 9:00 - 7:00 Monday-Friday, 10:00 - 5:00 Saturday, and 11:00 - 5:00 Sunday.

RESPONSIBILITIES

Deliver outstanding customer service to walk-in customers and telephone inquiries
Continuously practice good listening skills with customers and co-workers
Take ownership of the customer's shipping needs and offers viable solutions
Learn all product and service offerings, alternative solutions, and industry trends
Operate all equipment, software, and devices in an expert fashion
Maintain a clean, organized, and safe working environment
Perform other duties as assigned

QUALIFICATIONS

Currently enrolled in a college curriculum
Must be available to work during college summer break, May through August
Outstanding listening and typing skills
Strong verbal communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 50+ pounds
Willing and able to work 15 to 30 hours per week

The UPS Store American University #0480

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Retail Sales Associate