Reporting to the Linkage to Care Supervisor and part of the HIV Services Department, the CTR Coordinator is responsible for providing HIV counseling and testing and prevention services to clients of the clinic and community and is the coordinator for CTR services. This position works very closely with the various clinical departments to design services specific to the needs of the department and community partner providers and the patients for whom they serve.

Contacts and interactions vary and may involve multiple constituencies such as direct interaction with THC’s executive management, community organizers, the general public, THC’s patients, physicians, colleagues, assigned staff, vendors, contractors and consultants for the purpose of providing and exchanging information.

Example of Essential Job Functions

Coordinates and ensures compliance of CTR services by monitoring protocols and workflows of all CTR staff.
Monitors and provides reports regarding testing outcomes and referred/linked services
Ability to establish relationships with providers and key personnel throughout the system of care, as well as, relationships with outside agencies in order to assist with rapid testing.
Provides on-site Rapid HIV testing to referred individuals identified by treatment providers, community partners, and during community Outreach Events.
Refers any positive results to the relevant county/state Department of Health.
Provide Pre/Post-test counseling for any HIV testing through the CTR program.
Provides linkage to care services to individuals identified as HIV positive.
Establish and maintain relationships with Total Health Care providers and staff, as well as community agencies in order to connect required services to patients quickly.
Gather patient data and clinical information for data entry into EHR and/or other designated data/reporting system.
Flexible and able to work in a changing environment with a positive perspective.

Participates in outreach and health screening activities during events in the community.
Schedule appointments as needed.
When contacting patients for upcoming appointments, accurately communicate the appointment information and any other facility-specific information needed to have a successful appointment.
Document all contacts in a clear, concise and timely manner according to agency and departmental policy.
Attend and participate in all staff meetings, training, conferences…etc.
Works as part of the multi-disciplinary team to provide tools and strategies using a patient-centered approach to support individuals being tested and linked to care.
Work in tandem with the Outreach Coordinator to meet program goals.
Perform venipuncture and specimen procurement, if in possession of appropriate credentials (ie. Medical Assistant, Phlebotomist, etc.) to do so.

Behaves in accordance with THC’s customer service standards to promote patient satisfaction which includes greeting all patients and/or visitors.
Adheres to organizational policy and procedures, OSHA, HIPAA, and other related guidelines.
Participates in quality initiatives and supports the organizational strategic goals

Other duties as assigned.

Minimum Education, Training and Experience Required

A minimum of a High School Diploma is required.
HIV Testing and Counseling Certification preferred

Phlebotomy experience preferred

Total Health Care

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CTR Coordinator