Job Summary

Villagio Hospitality Group is growing! We are seeking a dynamic and energetic Guest Assistant to join our award-winning team at Trattoria Villagio. If you’re a hospitality professional who thrives in a fast-paced, high-energy environment and is dedicated to delivering exceptional dining experiences, we want you on our team!

The Guests Assistant supports the dining experience by ensuring tables are clean, organized, and properly set, and by assisting servers with food delivery and clearing tables. This role is vital to maintaining a smooth flow of service and enhancing the guest experience. Ideal candidates are quick, attentive, and proactive, providing seamless assistance to the front-of-house team.

PRIMARY RESPONSIBILITIES:

Promptly clear and rest tables between guest seatings
Return dirty dishware and glassware to the dishwashing area in a timely manner
Ensure tableware and glassware are restocked
Assist with delivering food orders to designated tables
Maintain water stations throughout service
Proactively report maintenance or safety issues to management
Ensure that the front of house and guest areas are well always maintained
Assist with the co-ordination and delivery of dining, events and food & beverage service
Perform any other duties as directed by Manager on Duty or other member of the management team

REQUIREMENTS:

Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
Ability to take initiative and a practical approach to problem solving
Passion for delivering exceptional guest service
Courteous and pleasant attitude towards guests and colleagues
Ability to work as part of a team
Good attention to detail
Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
Positive and flexible approach to work

EDUCATION/TRAINING/EXPERIENCE:

High School diploma or GED required
Prior cashier or customer service experience preferred
Experience working in a fast-paced environment

PHYSICAL DEMANDS:

Ability to work weekends and holidays and a varied schedule
Ability to stand, walk, and carry trays for extended periods
Comfortable lifting up to 25 lbs and moving quickly in a dynamic environment

BENEFITS WE OFFER:

Competitive pay based on experience
401(k) with employer matching
Health, Dental, and Vision Insurance
Paid time off and employee discounts
A collaborative and supportive work environment with room for professional growth.

Villagio Hospitality Group is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Trattoria Villagio

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