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How to Apply

To apply for one of these positions, email your resume & application to: Hotjobs@triune-solutions.co

Queue Coordindator (Level 2)

Location: Annapolis Junction, MD

Clearance: Active TS/SCI with Full Scope Polygraph

Shift: (Full time Sunday – Thursday 10 pm – 6 am)

Qualifications:

Job Description:

Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
Help provide technical assistance and support for Workflow Management services
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle
Help coordinate with IT service providers and communicate outages and plans for recovery

Physical Requirements:

Must be able to remain in a stationary position 50%
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
Working with Data
Move about freely in a laboratory setting
Repetitive Motions

Triune Solutions