Job Description
Salesperson and repair technician - If you have worked at an Electronics store, Cell Phone store then you should apply. If you like to interact with consumers, give them the best solutions to protect diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction then apply. If you are interested in learning a new trade or already know how to fix phones then apply. Do not apply if you are not interested in any of the 3, above.

Salesperson/ Technician

Are you looking for a dynamic career path with a rapidly growing company? Since 2009,
UBREAKIFIX has grown to over 500 stores across the U.S., Canada, and Puerto Rico and we’re currently looking for new members to join our team! Are you tech-savvy? Do you enjoy working with smartphones, tablets, and/or computer hardware? Come join one of the largest and most reputable electronics repair companies in the US.

Tasks and Responsibilities:

Customer Sales
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Basic Qualifications

Outstanding customer service in the store and on phone
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well in team environment
Ability to work flexible hours, including weekends and holidays
High school diploma or GED

Preferred Qualifications

Commission base sales experience
Communication with customers, excellent communicator
Cell phone experience a plus
Experience repairing electronics, smartphones, PC/MACs, and game consoles
Previous experience working at retail electronics store
A+ Certification
Wise Certification*
Apple Certified Macintosh Technician (ACMT)
Technical degree or certification in Electronics or Consumer Electronics

*Wise certification will be provided by UBREAKIFIX once hired, but is preferred prior to employment.

UBREAKIFIX is an equal opportunity employer M/F/D/V

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

Employee discount
Flexible schedule
Paid time off

Ability to commute/relocate:

Westminster, MD 21157: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Sales: 1 year (Required)
A+ Certification: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: In person

Ubreakifix of Maryland

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