Job Description

Salesperson and repair technician - If you have worked at an Electronics store, Cell Phone store then you should apply. If you like to interact with consumers, give them the best solutions to protect diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction then apply. If you are interested in learning a new trade or already know how to fix phones then apply. Do not apply if you are not interested in any of the 3, above.

Salesperson/ Technician

Are you looking for a dynamic career path with a rapidly growing company? Since 2009,

UBREAKIFIX has grown to over 500 stores across the U.S., Canada, and Puerto Rico and we’re currently looking for new members to join our team! Are you tech-savvy? Do you enjoy working with smartphones, tablets, and/or computer hardware? Come join one of the largest and most reputable electronics repair companies in the US.

Tasks and Responsibilities:

Customer Sales

Diagnose, troubleshoot and repair devices

Provide recommendations for problem resolution

Explain complex technical issues to customers in a non-technical, simple to understand manner

Provide repair and replacement estimates to customers

Ensure that all repairs meet or exceed uBreakiFix quality standards

Greet customers in a friendly manner and maintain a positive work environment

Answer phone calls to the store with a professional, courteous and friendly demeanor

Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

Keep track of all devices and inventory while safeguarding all store stock

Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Basic Qualifications

Outstanding customer service in the store and on phone

Excellent technical, problem solving, and analytical skills

Exceptional organizational skills

Strong written and oral communication skills

Proficient in Microsoft Office

Work well in team environment

Ability to work flexible hours, including weekends and holidays

High school diploma or GED

Preferred Qualifications

Commission base sales experience

Communication with customers, excellent communicator

Cell phone experience a plus

Experience repairing electronics, smartphones, PC/MACs, and game consoles

Previous experience working at retail electronics store

A+ Certification

Wise Certification*

Apple Certified Macintosh Technician (ACMT)

Technical degree or certification in Electronics or Consumer Electronics

*Wise certification will be provided by UBREAKIFIX once hired, but is preferred prior to employment.

UBREAKIFIX is an equal opportunity employer M/F/D/V

Job Types: Full-time, Part-time

Salary: $17.00 - $20.00 per hour

Benefits:

Paid time off

Schedule:

8 hour shift

Weekend availability

Supplemental pay types:

Commission pay

Ability to commute/relocate:

Frederick, MD 21701: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Passion for repairing Technology: 1 year (Required)

A+ Certification: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: In person

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

Employee discount
Paid time off

Ability to Commute:

Frederick, MD 21703 (Preferred)

Ability to Relocate:

Frederick, MD 21703: Relocate before starting work (Preferred)

Work Location: In person

Ubreakifix of Maryland

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