Job Title: Assistant General Manager

Join our dynamic team at Casa Teresa @ The Square. Where some markets are merely historic, Casa Teresa @ The Square makes history. Located in a light-filled oasis beneath International Square’s brilliant glass atrium, DC's newest culinary landmark assembles today’s boldest flavors alongside the city’s emerging culture of tomorrow. We are seeking a talented Assistant General Manager with a commitment to excellence and customer satisfaction to elevate our presence at Casa Teresa.

Overview:

The Assistant General Manager (AGM) supports the General Manager in overseeing all aspects at Casa Teresa. The AGM ensures exceptional customer service, maintains high-quality standards, and contributes to the restaurant's profitability. This role involves leading and developing the team, implementing operational strategies, and fostering a positive, inclusive work environment. Strong leadership skills, industry knowledge, and organizational abilities are vital for success in this role.

Key Responsibilities:

● Team Support and Development: Assist in recruiting, training, and supervising a diverse team of employees, including hiring, scheduling, and performance management.

● Leadership: Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.

● Mentorship: Provide coaching and mentorship to team members, supporting their professional growth and development.

● Operational Support: Oversee daily restaurant operations, ensuring smooth functioning and adherence to high service standards.

● Standard Operating Procedures: Assist in developing and enforcing standard operating procedures (SOPs) for front-of-house and back-of-house areas.

● Safety and Cleanliness: Ensure a clean, safe, and welcoming environment for both employees and guests.

● Inventory and Cost Control: Monitor inventory levels, track food costs, and assist in implementing cost-control measures to maximize profitability.

● Quality Assurance: Collaborate with the kitchen staff to ensure timely food preparation and quality control.

● Customer Service: Maintain a strong focus on providing exceptional customer service and ensuring guest satisfaction.

● Guest Relations: Interact with guests, address their needs and concerns, and build positive relationships to enhance the dining experience.

● Feedback Management: Handle customer feedback and complaints promptly and professionally. Assist in training staff in de-escalation techniques.

● Budget and Financial Assistance: Support the development and management of the restaurant's budget, including revenue forecasts and cost analysis.

● Market Analysis: Assist in analyzing sales trends, customer preferences, and market conditions to identify opportunities for growth.

● Regulatory Compliance: Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.

● Safety Training: Assist in training staff on proper safety procedures and maintain documentation for health inspections.

Qualifications/Experience:

● Proven experience in a managerial or supervisory role within the restaurant industry.

● Strong leadership skills with the ability to motivate and inspire a diverse team.

● Excellent customer service and problem-solving abilities.

● Proficiency in financial management, budgeting, and cost-control techniques is a plus.

● Outstanding communication and interpersonal skills.

● Attention to detail and ability to multitask in a fast-paced environment.

● Knowledge of health and safety regulations and compliance standards.

● Flexibility to work evenings, weekends, and holidays.

Physical Requirements:

● Ability to stand for extended periods.

● Capability to lift and carry items up to 50 pounds.

● Comfortable working in a kitchen environment with varying temperatures.

Benefits:

● Competitive salary

● Health benefits, with partial employer contribution

● Opportunities for professional development and career advancement

● Employee discounts on food and beverages

Reports to: General Manager

Job Type: Full-Time

Pay: $75-85k, based on experience

Schedule: Varies with business needs; restaurant open Monday-Saturday, typical work week is 5 days.

Apply today to join our dynamic team!

Unfold Hospitality is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, sexual orientation and gender identity protected veteran status and individuals with disabilities, or any other class protected by applicable state or federal law.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

Health insurance
Paid time off

Shift:

Day shift
Evening shift
Morning shift

Experience:

Restaurant management: 2 years (Required)

Ability to Commute:

Washington, DC 20006 (Required)

Work Location: In person

Unfold Hospitality

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Assistant General Manager (AGM)