Up Good Promotions is a strategic partner with some of the globe's leading companies, providing practical solutions and heightening the customer experience during each and every interaction. Our team has taken immense pride in the results we have achieved with our clients thus far. We are assembling a world-class team of clever, hungry, and daring professionals who are energized by the possibility of working at the epicenter of client relations, business consulting, and culture. As we continue our tremendous growth, we need a multicultural, highly skilled, and deeply knowledgeable Customer Service Associate to join our dynamic team.

People are at the core of our success, and we firmly believe in the significance of investing in our Customer Service Associates. This is why over the years we have devised a positive culture to train, develop, and motivate our team. As a Customer Service Associate on our championship team, you’ll have the opportunity to gain hands-on experience and take your professional career to the next level!

Duties as a Customer Service Associate:

Attract potential customers by clarifying product and service inquiries; suggesting information about other products and services to fulfill their needs and boost sales margins

Process customer orders, prepare correspondences and surpass customer needs to assure customer retainment

Establish sustainable relationships of trust with consumers through open, welcoming, and interactive communication

Meet personal and team sales goals set by Management staff

Place customer orders, receive confidential payment information and other pertinent information such as addresses and phone numbers

Answer questions relating to warranties or terms of sale with accuracy and confidence

Attempt to persuade customers to reconsider, inform them of deals or sales promotions, and upsell services as needed

Attend meetings and work hands-on with the customer service & sales management team to ensure proper customer service is being executed

Qualifications We Look for in a Customer Service Associate:

0-2 years of experience as a Client Service Representative or Sales Representative

Customer-centric and ability to adapt and/or respond to a variety of characters

Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients

Exceptional communication, persuasion, and presentation abilities

Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision

Strong ability to multitask, prioritize and manage time adequately

High School Diploma / GED

College degree preferred but not necessary

What’s in it for our Customer Service Associate:

A pleasant, energetic, and positive office environment

Profession growth and advancement from within

Structured training and leadership development

Incredible bonuses and incentives

Company events and trips!

Holiday closures & a set schedule

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Work Location: In person

Up Good Promotions

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Customer Service Associate