The Assistant Property Manager works hand in hand with the Property Manager to assist in the daily operations of the property and ensure brand and service standards are being met. The APM is a collaborative team player that helps oversee the Resident Coordinator department and plays an active role in creating an enjoyable environment for both employees and residents on site. This is an exciting opportunity to be part of the opening team for a brand new property.

Compensation range $55,000-$65,000

Responsibilities

Operations
- Assist in the daily operations of the property by efficiently communicating with prospective and existing residents in a timely manner
- Address all resident questions or concerns and assist them with various technologies (Entrata, Latch, Amazon Lockers, etc.)
- Help create a seamless move-in experience, utilizing Entrata and Salesforce software to ensure all resident information is up to date, including but not limited to:
  - lock out fees
  - deal summaries
  - pet information
  - recurring charges
  - warning notices
  - work orders
  - roommate addition/release forms
- Conduct property walkthroughs to ensure building cleanliness + expectations are being met
- Assist GM in overseeing retail, maintenance vendors, and maintenance projects

Financial
- Actively check A/R
- Assist with pre-bills and recurring charges
- Follow up with delinquencies, add concessions to ledgers, send/deliver rent demands, track broker payouts.
- Review financial reports with GM (P&L, AR, etc.)
- Review monthly pre-bill rent & utilities
- Audit leases and ledgers
- Assist in overseeing reporting and system financials to ensure accuracy (i.e. FMOs, rentable items, other income etc.)

Leasing
- Assist in overseeing leasing and renewal processes to review applications and pricing
- Participate on weekly pricing calls
- Audit website + ILS sites for accuracy
- Work with GM on leasing and resident retention strategies

Resident Engagement
- Send communication + email blasts
- Assist with resident events
- Manage and resolve resident issues
- Monitor online reviews
- Be responsible for communication channels to ensure company standards of hospitality and customer service are met

Team Management
- Assist in overseeing the on-site team
- Review daily shift reports
- Assist GM with onsite meeting coordination
- Connect with Resident Coordinators on a daily basis
- Champion staff birthdays and other employee events

Attributes

Ability to communication effectively verbally and via e-mail
Highly developed customer service skills
Attention to detail and ability to multitask and stay organized
Desire to coach and development team members
Proficiency in software systems relating to property management and or related industries
Must have knowledge of and familiarity with the local area

Employee Benefits

Time away

Generous PTO policy + EOY rollover
10 paid company holidays
Paid parental leave

More than just your salary

401k + company match
Discounted employee rent program
Free parking + pre-tax commuter benefits
Monthly spot bonus programs
Employee referral incentive
Discounts at all in-house cafes

Health + Wellness

Gym + pool access at any of our Urby locations
80% employer sponsored Cigna medical, dental, vision plans
HSA + FSA with up to $2,500 company match
Mental health support available through Ginger

Culture

Social work environment with fast paced start-up energy
Company outings including a beach party day!
Complimentary snacks and monthly team lunches
Casual but cool dress code

Growth + Development

Networking events
Cross-training programs
Tuition reimbursement

Urby

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Assistant Property Manager

Assistant Property Manager