Position: Director of Case Management

Reports to: Senior Director, Community Health and Wellness Center

Exemption Status: Non-Exempt

Position Summary:

Director of Case Management (DCM) is licensed in the District of Columbia as a LICSW to join our growing primary care and infectious disease practice. The Director of Case Management will supervise medical case management, non-medical case management, clinical social work services at the organization by providing all case management and behavioral health services (therapy), treatment adherence counseling. The position is responsible for a wide range of customer-centered activities focused on improving health outcomes in support of the HIV prevention and care continuum (Status Neutral). Key activities include completing an initial assessment of service needs; developing a comprehensive and individualized care plan; timely and coordinated access to medically appropriate levels of health and support services and continuity of care; continuous customer monitoring to assess the efficacy of the care plan; re-evaluation of the care plan at least every 6 months with adaptations as necessary; ongoing assessment of the customer’s and other key family members’ needs and personal support systems; treatment adherence counseling to ensure readiness for and adherence to complex HIV prevention and treatments; customer-specific advocacy; and review of quality and utilization of services. Medical Case Management (MCM) services are provided under the direction of, or by referral from, a clinical provider and include person-centered services that implement the care management plan, including linking clients with health care, psychosocial, and other services. The coordination and follow-up of medical treatments are key components of medical case management. These services ensure timely and coordinated access to medically appropriate levels of health and support services and continuity of care through ongoing assessment of the patient’s and other key family members’ needs and personal support systems. Medical case management includes the provision of treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments, removing barriers to care, counseling patients on treatment adherence and risk reduction, and facilitating connection to medical resources including behavioral health, substance abuse, primary care and infectious diseases. The clinician will also be responsible for some therapy services as needed with caseloads.

Working Conditions:

1. Sits, stands, bends, lifts and moves at least 50 pounds intermittently during working hours.

2. Works beyond normal working hours including weekends and holidays as needed and fills in for other positions that reports to Director of Case Management.

temporarily as needed (within scope of practice/skills).

3. Possible exposure to infectious waste, diseases, conditions, etc., including exposure to AIDS patients, Hepatitis B and Corona viruses.

Specific Requirements:

1. Comfortable serving under-represented and intersectional groups of individuals including Black, Indigenous, and people of color (BIPOC); LGBQAI+; Transgender and other gender nonconforming individuals; persons with HIV; individual who are homeless or housing insecure; and other diverse communities.

2. Commit to working onsite and arriving no later than 8 AM, Monday to Friday.

3. Understand that receiving all recommended vaccines is mandatory at WHI in order to keep everyone we serve and each other safe. This will include Hepatitis B, Influenza, and COVID-19.

4. Understand that due to our rapid growth some of us work in shared office space.

5. Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion.

6. Must possess the ability to make independent practice decisions when circumstances warrant such action.

7. Exceptional communication skills, both written and oral, ability to positively influence others with respect

and compassion.

8. Must possess the ability to make independent practice decisions when circumstances warrant such

action.

9. Must be able to relate information concerning a patient’s situation to the supervisor, when warranted.

10. Strong work ethic built on a foundation of proactivity and teamwork.

11. Ability to navigate ambiguity with the aid of structured problem-solving techniques.

12. Ability to meet strenuous deadlines with reporting metrics.

13. Ability to interpret quantitative and qualitative data to forecast outcomes.

14. Committed to the practice of inquiry and listening.

15. Flexible work schedule – may need to work evenings/ occasional weekends to provide enrollee access

and/ or follow up or attend outreach events.

16. Computer proficiency in Microsoft Office.

Other Key Responsibilities:

Facilitate Peer Support Groups:

Organize and facilitate bi-monthly group sessions to provide a safe, supportive environment for individuals living with HIV to share experiences, learn coping strategies, and build a sense of community.
Foster a non-judgmental, empathetic atmosphere to promote open communication and emotional support.

Individual Counseling:

Provide individual counseling to clients to address the emotional and social challenges that accompany living with HIV.
Use evidence-based therapeutic techniques to support clients in managing stress, grief, mental health issues, and other psychosocial concerns.

Case Management/Linkage to Resources

Assist clients in accessing essential community resources, including housing, food assistance, mental health services, and workforce development programs.
Work closely with external agencies and service providers to ensure clients receive the support they need.

Documentation and Reporting:

Collect and update eligibility documentation to ensure clients continue to qualify for necessary services.
Maintain accurate and up-to-date records of client eligibility status and related information in HER.
Prepare regular reports on client progress, service outcomes, and program effectiveness.

Treatment Planning and Updates:

Work with clients to develop and execute individualized treatment plans that address their psychosocial needs, goals, and progress.
Regularly review and revise treatment plans to ensure they are aligned with clients' changing circumstances and needs.

Interdisciplinary Collaboration:

Actively participate in interdisciplinary team meetings, providing insights into the psychosocial needs of clients.
Collaborate with healthcare providers, case managers, and other team members to ensure comprehensive care for individuals living with HIV.

Education and Experience:

1. Master’s degree in social work, REQUIRED licensure as Licensed Independent Clinical Social Worker in the District of Columbia and MD (LICSW) or LPC.

2. At least two years or more of direct practice is required.

Job Type: Full-time

Pay: $90,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Ability to Commute:

Washington, DC 20017 (Required)

Ability to Relocate:

Washington, DC 20017: Relocate before starting work (Required)

Work Location: In person

Washington Health Institute

Latest Jobs

Director of Case Management