Job Description

MARKETING STATEMENT

We are seeking an individual who thrives in a fast-paced, high-volume environment and is passionate about continuous learning and personal growth. The ideal candidate embraces challenges, adapts quickly to change, and consistently seeks opportunities to improve and excel.

MINIMUM QUALIFICATIONS

Education

High School or possession of a high school equivalency certificate (GED).

Experience

A minimum of five (5) years¿ supervisory experience in transit or transportation operations, to include management over bus operations and administrative activities.

Certification/Licensure

Preferred

Bachelor¿s degree in Transportation, Business/Public Administration or related field

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:

In accordance with the Washington Metropolitan Area Transit Authority¿s Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

SUMMARY

The Assistant Superintendent Bus Service Operations is accountable for customer service and strategic follow through at any of the bus divisions. The incumbent assists the Superintendent in maintaining optimal service performance and for identifying and/or resolving issues to better support the Authority¿s strategies, programs and initiatives. Incumbent will act on behalf of the Superintendent during their absence and may cover various shifts, including evenings, overnights, weekends, holidays and special events.

ESSENTIAL FUNCTIONS

Assists in the overall day to day management of the transportation department by monitoring operations and ensuring effective and consistent operating practices. Monitors schedules for arrivals and departures from the division to ensure daily operation of the division while providing courteous customer service to the public.
Provides supervisory support and administrative oversight for the personnel and activities at their assigned division. Researches, identifies, investigates, interviews, and document customer service complaints/commendation.
Conducts investigations on accidents/incidents and administers appropriate discipline. Assists managers with investigations to ensure appropriate discipline is administered. Holds grievance hearings, attends and testifies at Arbitration Hearings, Worker's Compensation Hearings and Unemployment Hearings in order to promote and enforce legal and regulatory requirements.
Re-instructs operators as needed, in the proper rules and regulations and safe methods of operating the bus in accordance with Standard Operating Procedures.
Works closely with Divisional Training Instructors to ensure adequate and timely training is provided to Bus Operators.
Monitors supervisory staff performance by conducting Mid-year Performance Evaluations and annual Performance Evaluations, in order to address performance issues in a timely fashion through coaching, counseling and performance management and taking time to recognize and applaud good performance.
Processes payroll for Management Staff, Bus Operators and Depot Clerks by monitoring and authorizing payroll actions. Maintains the attendance records of Bus Operator and Depot Clerks.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

Skills and/or behavioral assessment
Personal interview
Verification of education and experience (including certifications and licenses)
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

Washington Metropolitan Area Transit Authority

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