Fairfax, VA

Job Type:

Full-Time (Monday–Friday)

About Us

Evergreen Healthcare Management is a compassionate, mission-driven agency serving individuals and families with excellence and integrity. We provide home care and adult day health services, while also helping clients access essential community resources such as Medicaid, LTSS, and other social service programs.

Position Summary

The Social Work Case Assistant supports clients and their families throughout the process of accessing healthcare and community benefits. This role combines direct interaction with people and case management support: meeting with clients, understanding their needs, guiding them through applications, and maintaining accurate documentation and follow-ups.

Key Responsibilities

Conduct meetings and conversations with clients and families to understand needs and provide guidance
Monitor and track the progress of each client’s case from start to finish
Assist with Medicaid applications, LTSS processes, and Appendix D forms
Verify Medicaid eligibility and gather required documentation
Support clients in navigating the Personal Care process and other Evergreen services (e.g., DMAS-225, UAI, PCG changes)
Communicate regularly with counties, insurance companies, and state agencies to follow up on cases
Help clients access additional low-income programs in Virginia (SNAP, energy assistance, housing, etc.)
Educate clients/families about available services and explain next steps in clear, supportive language
Keep all client records and applications updated and organized in the system
Collaborate closely with caregivers, nurses, and office staff to ensure holistic support for each case

Qualifications

High school diploma or equivalent (Associate’s degree or higher preferred; coursework in social work, human services, or related field is a plus)
Previous experience in social services, healthcare, or community support strongly preferred
Strong interpersonal and communication skills — ability to connect with clients and families with empathy and professionalism
Organized and detail-oriented, with ability to monitor multiple cases at once
Proficiency in Microsoft Office (Word, Excel, Outlook)
Bilingual preferred — English/Spanish highly preferred; other languages (Vietnamese, Korean) a plus

What We Offer

Competitive pay (hourly or salaried, based on experience)
Paid time off and benefits for eligible employees
Supportive and mission-driven work environment
Training on Medicaid, LTSS, and community benefit programs
Opportunities for growth within the organization

How to Apply

Please submit your resume and a brief cover letter describing your interest in this role and your experience supporting individuals or families with social services. We look forward to meeting candidates who share our heart for service and community care.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

Health insurance
Paid time off

Work Location: In person

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