Executive Meeting Sales Manager

On property sales/catering contact for customers, the Executive Meeting Manager is responsible for effectively handling short term catering inquiries, proactively soliciting and managing group/catering-related opportunities. The Executive Meeting Manager works with predetermined group room parameters he/she books and services his/her events primarily. The Executive Meeting Manager actively up-sells each business opportunity to maximize revenue opportunities and to achieve personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible to learn how to support Marriott’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. To provide service to our customers in order to grow share of the account on behalf of Westin Washington Dulles.

Skills and Knowledge:

· Ability to understand and execute and support Marriott customer service standards, Marriott & Westin brand standards.

· Possesses excellent telephone sales skills

· Excellent selling skills and understanding of sales processes can effectively up-sell products and services; can bring sales to closure

· Superior guest relationship management and developments skills

· Knowledge of property-specific business segments (e.g. group, catering, transient)

· Ability to manage guest room and meeting space inventories

· Ability to manage and balance group and local business

· Knowledge of operations and associated challenges for all brands

· Knowledge of all Marriott lodging products, cultures and brand strategies

· Knowledge of contractual agreements and legal implications

· Knowledge of menu planning, food presentation and banquet and event service operations

· Knowledge of event technology products and services

· Knowledge of food trends, food and beverage composition and menu planning

· Knowledge of food and beverage forecasting and attrition (Catering focused)

· Knowledge of group room forecasting and attrition (Group Room focused)

Sales and Revenue Management

· Works collaboratively with off-property sales channels (e.g., Global Sales Offices, Account Directors, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

Education or Certification

· Minimum 1 year of food & beverage supervision and/or sales experience

· High School Diploma or equivalent required; College Degree preferred

· Hospitality Management Degree beneficial

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Westin Washington Dulles Airport

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Executive Meeting Manager