The Opportunity

*** We will offer an extensive, pre-employment training lasting 16 weeks. This training will result in industry recognized certification(s), ITSM job simulation, and professional skills training. Completion of this training is a prerequisite for job placement ***

We are seeking multiple enthusiastic candidates for Entry-Level Tier 1 IT Support positions. Ideal for individuals embarking on their IT career, this role involves handling initial customer support inquiries, troubleshooting basic technical issues, and escalating complex problems as necessary.

No prior experience is needed, as comprehensive training will be provided to equip you with the necessary skills and knowledge.

Join us to kickstart your journey in the tech industry, offering valuable experience and growth opportunities.

To be selected you will be evaluated based on your strong desire to enter the IT industry and your professionalism.

What You Will Be Accountable For

Provide first-level contact and convey resolutions to customer issues.
Properly escalate unresolved queries to the next level of support.
Track, route, and redirect problems to correct resources.
Update customer data and produce activity reports.
Walk customers through problem-solving processes.
Follow up with customers, provide feedback, and see problems through to resolution.
Utilize excellent customer service skills and exceed customers’ expectations.
Ensure proper recording, documentation, and closure.
Recommended procedure modifications or improvements.
Preserve and grow your knowledge of help desk procedures, products, and services.

Qualifications For the Role

High school diploma or equivalent; higher education or certifications in IT, Computer Science, or related field are a plus.
Strong customer service skills
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Basic familiarity with computers, hardware, and software
Eagerness to learn about new technologies and IT procedures.
Ability to work in a team and adapt to dynamic situations.
Patience and understanding when dealing with difficult customer situations.

About XA Talent

As a staffing firm based in the Washington, DC metro area, we're on a mission to ignite the power of connections. Our mission is to connect individuals with meaningful employment, empower businesses with top talent, and foster a skilled workforce that changes the economic dynamic of all communities.

At XA Talent, our guiding principles shape every aspect of who we are and how we operate. Rooted in excellence, integrity, innovation, and purpose, these values serve as our cultural bedrock, driving our interactions and decisions. Through their embrace, we cultivate an environment where everyone can flourish and realize their full potential. It’s this steadfast dedication to our core values that distinguishes us, propelling us forward toward our vision of success.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Application Question(s):

Will you be able to obtain a government security clearance?
What ZIP Code do you live in?

Work Location: Hybrid remote in Rockville, MD 20852

XA Talent

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