The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.

Position:  Family Case Manger Salary Range:  $XXXX

The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job.

About the Job

The Family Case Manager provides on-going social services (appropriate assistance during crises, may provide supportive counseling, food, clothing, housing, employment, transportation, financial assistance). Assists families with applications for health insurance. Offers information and referrals for community members, school staff, non-school families, etc. Serves as intermediary between clients and other agencies, and supports and advocates for their clients with public and private agencies and individual service providers. Provides translation and interpretation services for clients when available. Co-leads support groups. Assists with team/seasonal events –camp registration, holiday giving program, etc. Ensures recordkeeping-intakes/family needs assessments; family service plans, contact notes, electronic database entry. Keeps abreast of changes to and the issuance of new rules, regulations, policies and procedures pertaining to program eligibility and service delivery. Reviews programmatic and personal documents, creates and maintains case notes and records, drafts brief memos and letters, and performs related functions.

Qualifications and Skills:

Knowledge of basic principles and skills used in the delivery of client-focused human services
Skill in oral communication to exchange information about assistance programs and economic, social and legal circumstances to inform clients about programs, learn their needs, obtain information needed to make or facilitate eligibility determinations and perform other functions.
Skill in written communication to read and understand program documents, prepare brief written summaries or cases, memos or letters, and perform other functions
Skill in problem solving to assess information on the socioeconomic, health and safety status of clients, make or facilitate eligibility determination and perform related functions.
Ability to work independently, to meet with families at their available times which may require early morning or evening hours
Vehicle & driver’s License (If drive own vehicle: State-required certificate, registration and insurance).
Bilingual (English/Spanish) speaking candidate
Bachelor’s degree in human services. Comparable experience may be considered as equivalent for satisfying educational requirement(s)
1-3 years experience
Experience in working with diverse populations; and skilled at collaborating with multiple agencies

Benefits:
Did you know that just for being a YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car! The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off/sick leave, numerous professional development opportunities.

The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job.

Position: Family Case Manager

The YMCA Youth & Family Services is looking for a self-motivated and

dynamic professional to join the Y family. You will become part of a strong developing and functioning team that will help you learn skills throughout your career. You will make a difference every day by providing resources, community building and a safe space for children and families.

A Day in The Life as a Family Case Manager

As a Family Case Manager, you will receive and assess client referrals. Work under the general supervision of a program supervisor, independently arrange the sequence of work, obtain necessary information and data, select appropriate methods and procedures, and varies these as necessary to address different case situations. Provides general client services and case management in a Montgomery County Public School setting. Overall, Family Case Managers work as part of a team to access resources, plan, and advocate to improve the quality of people’s lives.

Some of the exciting tasks you will do as a Family Case Manager

include but are not limited to:

Assists clients to assess their situation, define their problems, and identify acceptable courses of action by availing themselves of recommended community services.
Completes initial intakes/assessments
Consults with county/community/agencies to identify and develop resources for client assistance
Analyze the subjects or issues involved in each assignment or case to develop family service plans for client’s family
Determine intervention strategy and appropriate actions utilizing client’s individual needs
Connect clients to outside service providers and resources
Provides case management and monitoring services to clients
Makes follow-through contacts with clients and other agencies to ensure that needed services have been provided
Prepares and updates case records/client status reports
Oversee, manage, and train volunteers and interns to support client services and site-specific programming.
Outreach and network with youth, families, communities, schools, and other community agencies
Provides on-going social services (appropriate assistance during crises , may provide supportive counseling, food, clothing, housing, employment, transportation, financial assistance)
Assists families with applications for health insurance
Offers information and referrals for community members, school staff, non-school families, etc.
Serves as intermediary between clients and other agencies, and supports and advocates for their clients with public and private agencies and individual service providers.
Assists with team/seasonal events –camp registration, holiday giving program, etc.

Qualifications and Skills:

Bachelor’s degree in human services. Comparable experience may be considered as equivalent for satisfying educational requirement(s).
1-3 years experience
Experience in working with diverse populations; and skilled at collaborating with multiple agencies
Spanish preferred

We offer the following benefits:
We appreciate your talents, hard work and professional dedication and will reward you with a highly competitive salary and benefits package, including a 10% employer-funded retirement plan. In addition, we provide 403(b) retirement savings plan; high quality healthcare; free YMCA membership for you and your family; a generous paid time off package; numerous professional development opportunities; an exciting and collaborative work environment; and the ability to work with creative, talented and diverse individuals

YMCA of Metropolitan Washington

Latest Jobs

OSSE Subsidy Program Specialist

YMCA Anthony Bowen Facility Housekeeping Technician

YMCA YFS Family Case Manager