Position Overview:

This is an overnight position. The Junior Reception Manager is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

Major Duties & Responsibilities:

Provide an issue free environment through motivation, support, empowerment and development of crew members.
Always extend professionalism and courtesy to fellow crew members and guests.
Deliver unparalleled service above and beyond the norm to exceed customer expectations.
Solicit and communicate guest feedback for continuous improvement.
Own all customer complaints and issues and seek immediate resolve.
Ensure accurate and timely recording and reporting of all property receipts.
Complete the daily sales report and issue to all departments.
Prepare all computer systems for the following day.
Prepare, balance, post, and distribute all necessary reports daily.
Perform all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills.
Always manage the Mission Control desk in all areas of responsibility while maintaining a positive attitude.
Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
Execute guest cabin moves as needed and communicate such to Cabin Crew managers.
Post charges from retail into the OPERA system and obtain payment from the guest.
Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
Assist guests with luggage requests.
Solicit and communicate guest feedback for continuous improvement.
Own customer complaints and issues and empower oneself to seek immediate resolve.
Ensure timely follow up on matters involving other departments and communicate back to guests.
Demonstrate self-confidence, energy and enthusiasm always.
Always extend professionalism and courtesy to crew members and guests.
Attend Front Office quarterly meetings.
Perform tasks as assigned by the Director of Rooms and Senior Mission Control Managers.
Provide and assist guests with general services and information that enhances the YOTEL guest experience.
Maintain current listings of area attractions, activities and transportation timetables.
Maintain current YOTEL’s information including Food and Beverage hours of operation and upcoming events.
Ensure thorough knowledge of safety and emergency procedures.
Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control.
Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

YOTEL

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