JOB TITLE: Medical Assistant
FLSA: Non-Exempt
REPORTS TO: Nurse Manager
INTRODUCTION
Under the supervision of the Charge Nurse and Lead Medical Assistant, the Medical Assistant at DOC provides basic patient care in a community health center setting. Working with health care providers and other health center employees, the Medical Assistant is an integral part of the patient care team. The Medical Assistant is directly responsible for, but not limited to, initiating medical history, vital signs, height, weight, preparing patients for examination, reporting special problems or complaints to providers, assist in making appropriate health center/referral appointments for patients, and assist with follow up of missed appointments.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to the following:
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Maintains patient and Electronic Health Record (EHR) confidentiality.
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Prepares patient and EHR for provider visit, reports special problems or complaints to the provider, and assists during exam as needed.
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Accurately performs and documents basic vital signs, height, weight, chief complaint, and initiates appropriate medical and social history for adult and pediatric patients.
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Performs routine lab and patient intake procedures (i.e. standing orders, urine dipsticks, phlebotomy, finger/heel sticks, injections/immunizations, and EKG).
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Maintains proper cleanliness and organization of office and medical areas including proactively restocking supplies and Family Planning resource center as needed.
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Executes Pre-Visit Planning for Primary Provider and Patient -Centered Medical Home (PCMH) team.
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Regularly provides basic chronic disease health education to patients as necessary.
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Assists with processing appropriate referrals and appointments for patients, obtaining authorizations as needed, and follows up to determine if appointments were kept as scheduled.
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Communicates and assists in effective discharge of the patient.
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Maintains all logs and required checks (i.e. refrigerator temperatures, eye wash stations, oxygen, autoclave fluid change and spore testing, etc.)
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Maintains surgical instruments, clean and prepare sterilization as required.
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Demonstrates appropriate customer service with internal and external customers.
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Follows Universal Precautions and Unity Health Care policies and procedures.
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Performs other duties as assigned.
MINIMUM QUALIFICATIONS
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High school diploma or GED.
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Graduate of accredited Medical Assistant program with diploma.
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Certification as a Clinical Medical Assistant to be obtained within 9 months of hire.
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Current BLS + AED CPR certification.
KNOWLEDGE, SKILLS, AND ABILITIES
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Effective and professional communication and interpersonal skills with internal and external customers.
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Willingness to articulate Unity’s mission through his/her work.
SUPERVISORY CONTROLS
The position reports to the Nurse Manager.
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures. The position follows OSHA standards of safety and universal precautions
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of the incumbent.
PHYSICAL EFFORT AND WORK ENVIRONMENT
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The position may be required to walk throughout the health center on a daily basis, efficiently moving from job skill to job skill.
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The position must be able to assist patients with mobility difficulties.
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Walking, bending, stooping and lifting up to 30 lbs, sitting, and standing are all required.
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Must be physically able to sit, stand, and walk for long periods of time. Be able to bend, lift, and carry files from one location to another.
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Must have visual acuity and the ability to differentiate colors, and sustain long periods of computer usage.
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May sit for prolonged periods of time at a desk or in an automobile and/or may use the telephone for long periods of time.
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The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time.
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Must be able to work any time of the day, independently with minimal supervision, be capable of making sound business decisions, and be detail oriented, alert and self-motivated.
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Must be able to effectively manage difficult situations, staff, and customers.
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See the ADA Physical Efforts Checklist
OTHER SIGNIFICANT FACTS
Although the position is assigned a specific shift this position may be assigned alternate shifts to address the needs of Unity Health Care.
RISKS
The position involves everyday risk and discomforts, which require normal safety precautions typical of such placesas offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
