Position Summary:
We are seeking an experienced and dynamic Client Acquisition and Relations Coordinator to join our team. In this hybrid role, you will serve as the critical connection between our clients and our services while actively pursuing new business opportunities. You will work closely with clients to ensure satisfaction, retention, and growth, all while developing innovative strategies to attract and secure new clients.
This position is ideal for a professional with excellent interpersonal skills, a results-driven mindset, and a passion for building relationships.
Key Responsibilities:
Client Relations:
- Build and maintain strong relationships with clients, acting as the primary liaison for their needs and inquiries.
- Coordinate client onboarding and ensure smooth communication of service expectations.
- Regularly check in with clients to gather feedback and identify opportunities to improve services.
- Work closely with internal teams, including operations and management, to ensure client requirements are met effectively.
- Maintain accurate client records in the company database.
- Address and resolve client concerns professionally, escalating issues when necessary.
- Assist with scheduling, client reporting, and follow-ups on outstanding matters.
- Contribute to strategies aimed at improving client satisfaction and retention.
Client Acquisition:
- Research and identify potential new clients, industries, and markets aligned with ROJANI’s core services.
- Develop and execute strategic outreach plans, including cold calling, networking, and attending industry events.
- Prepare and deliver persuasive sales presentations, proposals, and follow-up materials.
- Establish and nurture relationships with prospective clients, keeping them informed of ROJANI’s unique offerings.
- Track and report on acquisition efforts, analyzing successes and areas for improvement.
What Makes You a Great Candidate:
- Education: Bachelor’s degree in Business, Communications, Marketing, or a related field preferred (or equivalent work experience).
- Experience: 1-3 years in client relations, sales, or business development. Experience in facilities management or related industries is a plus.
- Skills:
- Exceptional interpersonal and communication skills (verbal and written).
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Familiarity with CRM software and sales tools.
- Proven ability to manage multiple priorities and deliver results under deadlines.
- Traits: Results-oriented, self-motivated, detail-driven, and highly collaborative.
What We Offer:
- Competitive salary commensurate with experience.
- Comprehensive benefits package include paid time off.
- Opportunities for career growth and professional development in a dynamic work environment.
- A supportive and collaborative team environment
- Make a meaningful impact by contributing to the growth of a company trusted by over 500 satisfied clients.
- Join a company committed to creating lasting relationships and delivering exceptional service in the facilities management industry.
Job Type: Full-time
Pay: $27.00 - $32.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
Ability to Commute:
- Hyattsville, MD 20782 (Required)
Ability to Relocate:
- Hyattsville, MD 20782: Relocate before starting work (Required)
Work Location: In person
