Under the supervision of the Director of Social Services, and in consultation with the Assistant Social Services Director, the Case Manager works with diverse populations with multifaceted needs. Primary responsibilities include, but are not limited to, assisting clients in following through on established case plans, addressing social determinants of health (SDOH), enhancing social functioning, and improving the client’s quality of life. The Case Manager serves as planner, advocate, broker, and record keeper for the client. Supervision for social work license is provided.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to the following:
- Respect, and accept, cultural diversity all of patients and staff, as well as integrate patients’ culture and values into interactions and work with patients.
- Initiates outreach to client population to educate clients on available social services assistance in order to increase patient compliance with medical treatment and social service case management plan.
- Unitizes strength-based person-centered approach and motivational interviewing techniques to build rapport and engage clients into services to assist clients with addressing barriers to care.
- Develops a therapeutic working relationship with clients.
- Assist clients to address social needs that impact their health care.
- Assesses clients for needs related to addictions, HIV/AIDS, mental illness, homelessness, domestic violence, pregnancy, family challenges, etc.
- Develops and maintains a person-centered case plan with the client to ensure services are responsive to individual client needs.
- Coaches and supports clients to increase their compliance with medical and behavioral health treatment.
- Provides advocacy, referral, and linkage to community resources and support networks to address identified needs, including assisting with health insurance enrollment.
- Provides regular follow up to all clients to ensure successful linkage to, and utilization of, community resources or in-house services.
- Use crisis intervention skills to address crisis as necessary.
- Coordinates with multi-disciplinary team at health center to share information regarding client’s status; provides problem solving with challenging patient situations.
- Accurately documents all client encounters on appropriate social service forms; submits progress notes, encounter forms, etc. within established time frame.
- Provides supportive counseling and psychoeducational groups as needed, under the direct supervision of the Assistant Director of Social Services and/or Director of Social Services.
- Assess for, and assist with insurance and other social services benefits as necessary.
- Maintain professional relationship and appropriate boundaries with clients.
- Participates in professional development opportunities and regular supervision.
- Attends regular departmental, health center, and agency meetings, activities, and events.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS
- Bachelor’s degree Social Work, Psychology, or related Human Services field in related human services field required
- 2 years of experience working in a community health or social services agency required. Internship experience considered.
- Experience working as a case manager required.
- Experience working with vulnerable and at-risk required.
- Outreach experience and knowledge of community resources a plus
OR
- Master’s degree in Social Work, Psychology, or related Human Services field preferred.
- Minimum of 1 experience working in a community health or social services agency required. Internship experience considered.
- Experience working with vulnerable and at-risk populations preferred.
- Clinical supervision is provided for licensure in the District of Columbia
- Knowledge of resources and social support services in the District of Columbia
- Familiarity with homeless and housing services
- Strong oral and written communication skills required.
- Good interpersonal skills required.
- Knowledge of human behavior.
- Must be a skillful interviewer, able to ask questions and effectively use interview skills to elicit needed information from clients.
- Must be a skillful listener, able to understand the meaning of client's statements.
- Must be a skillful observer, able to record the client's behavior and needs.
- Must be a skillful negotiator, able to reach definitive agreements with clients and service providers.
- Must be able to work well with interdisciplinary teams.
- Ability to prioritize and problem solve to maintain a case load.
- Strong organizational skills.
- Work experience with a challenging population preferred.
- Ability to type, and use electronic health records software program.
- Proficient in most products of Office 365 (Word, Excel, Power Point and Teams)
This position reports directly to the Director of Social Services.
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies and the UHC policies and procedures.
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be part of the work of this individual.
PHYSICAL EFFORT AND WORKING CONDITIONS
Refer to attached ADA Checklist.
The incumbent must be able to balance the needs of diverse constituencies on a daily basis.
RISKS
The position involves everyday risk and discomforts, which require normal safety pre-cautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
