Job Details
The HRSC Representative interacts with a diverse set of customers in support of in-bound telephone calls and emails from employees and retirees regarding Human Resource, Benefits, Recruiting, and HR/Benefits applications inquiries. The HRSC representative is responsible for responding and resolving all Tier I tickets submitted to HR Service Center. HRSC representatives will perform data entry of HR information including new hires, terminations, job changes, personal data changes, benefit deduction changes, etc.). HRSC representatives will Participates in the administration of benefit programs including 401K, cobra, leave of absence, and tuition reimbursement.
ESSENTIAL FUNCTIONS:
Responds to associate inquiries submitted via phone, email, postal service, etc related to HR Systems (eProfile, eProfile Manager, eBenefits, eCompensation, ePay, Candidate Gateway, etc.), Benefits, and general HR policy and procedures questions in a timely and efficient manner. Prioritizes issues and escalate issues as necessary.
Take ownership of the customer issue or problem to identify and drive to a possible win-win solution. Take the frontline responsibility for problem identification and elimination.
Possess an understanding of the HR System applications, Recruiting, Benefits /Leave processes and administration to ensure compliance and reduce company exposure.
Use HR Help Desk software for contact tracking, information gathering, research, documenting customer contacts, and problem resolution. Accountable for 100% of contact transaction documentation daily.
Verify customer identity and maintain confidentiality and confidential information. Monitor customer satisfaction levels and participate in developing improvement plans.
Data entry of all associate changes to include new hires, terms, job changes, personal data changes, benefits.
Ensures accuracy of all Personal Action Form transactions. Communicates with management on corrections and/or clarifications of job data to ensure TJU/TJUH policies and procedures are adhered to.
Process benefits manual enrollments.
Maintains a working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
Interacts with co-workers, visitors, and other staff consistent with the core values of the University.
Job Description
EDUCATIONAL/TRAINING REQUIREMENTS :
High school degree or Associates with a min of 2 years work experience or Bachelor's degree in HR or business related field
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CERTIFICATES, LICENSES, AND REGISTRATION :
PHR or SPHR preferred.
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EXPERIENCE REQUIREMENTS :
Call Center and/or HR Service Delivery experience preferred
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ADDITIONAL INFORMATION :
Experience with Microsoft Office applications (Word, Excel, Access, etc.)required.
Work Shift
Workday Day (United States of America)
Worker Sub Type
Regular
Primary Location Address
1101 Market, Philadelphia, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
