IT Field Technician I

SCD Information Technology • Full-time • Washington, District of Columbia, United States • $45.88k - $61.43k / year • 1m ago

SCD Information Technology is currently seeking a Full- time IT Field Support Technician.
Hours: Mon-Fri 8:30 am - 5:00 pm Reports to: Commercial Services Director
The IT Field Technician 1 will use his/her vehicle to provide on-site IT consulting and support services.

Client locations: Daily travel sites between DC and Northern Virginia.

Mileage will be reimbursed at the current IRS rate.

General Responsibilities:
The Technician will:

Provide on-site desktop support services for preventative, predictive, and remedial hardware/software maintenance on technology assets following Standard Operating Procedures (SOP’s).
Perform hands-on fixes at several levels, including installing and upgrading hardware & software, implementing file backups, and configuring systems and applications.
Assist senior technicians with desktop and network equipment deployments.
Ensure proper computer operations so that end users can accomplish organizational tasks.
Resolve technical issues with the use of diagnostics.
Provide hands-on help at the appropriate level to customers.
Be Required to attain CompTIA A+ Certification within 6 months of hire.

Qualifications:
The ideal candidate must have:

3-6 months of working professional IT experience.
Reliable Transportation.
Willing and able to travel to sites in MD, DC, northern VA, and southern PA.
Experience with desktop operating systems including Windows 10 and Mac OS X
The more experienced with Microsoft Office the better
Hands-on experience with analyzing network data to determine network usage, disk space availability, or server function, or connectivity issues.
Experience identifying the causes of networking, software, and hardware problems, using diagnostic testing software and equipment.
Experience installing printers, scanners, and desktop phones.
ALL APPLICANTS MUST BE A U.S. CITIZEN

Nice to have:

Active CompTIA A+ or Network+ Certification.

SCD Benefits:

An established, family-owned and operated company that cares about your continued career growth and happiness.
Opportunities for advancement.
Work/life balance.
100% company-paid Health, Dental and Vision insurance for you and qualifying dependents.
100% company-paid group life insurance ($50,000).
100% company-paid short-term disability.
100% company paid long-term disability.
HSA (Health Savings Account)- Company contributes $500 annually to your account.
401(k) Profit Sharing Plan with an annual discretionary company match.
Generous Paid Time Off and Holiday Leave
Education and Tuition reimbursement – up to $5,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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