Helpdesk Support Technician

Center City Public Charter Schools • Full-time • Washington, DC, US • $19 - $23 / hour • 3w ago

Center City Public Charter Schools (Center City PCS) empower our students for lifelong success by building strong character, promoting academic excellence, and generating public service throughout Washington D.C. In this endeavor we are committed to attracting, developing, and retaining one of the best faculties in the District. Center City staff are teachers, mentors, and leaders, and they play an important role in ensuring each of our students maximize their potential. Our network serves over 1,400 students annually at our six campuses, located across the District, with a staff of over 250 dedicated individuals.

We are seeking a skilled and motivated Helpdesk Support Technician to join our IT team. The ideal candidate will have a strong understanding of computer technical and customer support concepts with the ability to be able to communicate effectively with both technical and non-technical staff.

General responsibilities include, but are not limited to:

Staff Support

Respond to and troubleshoot technical issues arising from problems with network access, computer hardware and software, printers, networked copiers, security systems, applications, replacements/upgrades, data migration/archiving

Technology Equipment Distribution and Maintenance

Configures, installs, repairs, and supports student and staff Chromebooks, staff Macs, iPhones, and iPads.
Setup and registration of Chromebooks and Macs.
Tracks and updates the movement of all IT assets (laptops, desktops, printers, projectors, etc.)

Qualifications

Knowledge and Skills

Personal qualities of integrity, credibility, confidentiality, and commitment to the mission of Center City Public Charter Schools
Working knowledge of basic hardware and software systems
System administration experience with Apple Mac/OS X, and ChromeOS operating systems and G Suite (Google) applications
Familiarity with Mac OS support and maintenance tasks.
Can work within an ambiguous, fast-moving environment while also driving toward clarity and solutions
Excellent interpersonal and communication skills; ability to present and effectively explain technology solutions to staff in non-technical jargon

Education and Work Experience

High School Diploma
1-2 years experience in a similar role is preferred.
Any similar combination of education and experience
Public charter school experience a plus
This position requires frequent travel between the central office and six campuses; the applicant must have a vehicle
After-hours and weekend work may be required around busy transition times (e.g., the start or end of the school year)

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