Customer Service Assistant

Sip & Develop LLC • Part-time • Oxon Hill, Maryland, United States • $32.99k / year • 2w ago

Job Summary

The Customer Service Specialist will serve as the administrative assistant for all business needs. Primarily, serve as lead cashier and customer service representative. They will prep and assist with training ensuring film development safety and constant cleanliness of the training area, darkrooms, bathrooms, lounge and retail areas. When assisting they will be responsible for helping customers who need assistance with but not limited to their film development and printing needs.

Responsibilities:

Listen to customer concerns and forward complaints to management

Give detailed explanation of company products and services

Communicate with customers in person and over the phone

Receive orders, calculate charges and process payments.

Monitor Customer satisfaction levels

Refer Customers to management when necessary

Refill film developing chemical containers prior to each session

Check chemical temperatures to ensure they are in safe temperature zones

Ensure film development safety guidelines are followed

Supply customers with drinking glasses for tables

Keep work area clean and sanitized

Prep containers with appropriate chemicals throughout shift and ensure training area and darkroom prep checklist is completed

Ensure cleaning checklist is completed at beginning and end of shift

Performs other duties as required

Required Skills/Abilities:

Knowledgeable in inventory procedures

Hands-on experience using multiple popular POS programs

Performs well under pressure and when dealing with complaints

Strong verbal and written communication skills

Friendly, energetic, and always willing to go the extra mile

Great communication abilities

Patience, empathy and professionalism

Good problem-solving and decision-making capabilities

Basic computer skills, including data entry, website navigation and other software

Effective time management, prioritization and multitasking skills

Ability to work in a team setting

In-depth understanding of the company’s products or services

Ability to work 15-40 hours per week.

Ability to work nights and weekends if needed

Must have valid driver's license.

Proficient with Microsoft Office, Google Work Space and company other related software.

Experience/Education:

Must be 18 years or older
High school diploma
1+ years’ experience working in a social environment

Physical Requirements:

Ability to stand for extended periods of time
Ability to lift, bend
Must be able to lift up to 50 pounds at a times

The above is intended to describe the general content of and requirements for the position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sip & Develop is an equal opportunity employer committed to inclusion and diversity.

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