General Summary of Position
Department: Dermatology
Location: Chevy Chase
Status: Full-time, 40-hours per week
Schedule: Monday-Friday, 8:30am-5:00pm
Provides a variety of moderately complex medical office support/clerical/secretarial functions for one or more medical, professional, or research staff.
Primary Duties and Responsibilities
- Receives and screens telephone callers and visitors to the office. Responds to a variety of inquires, referring the inquiries of a technical nature to an appropriate staff member. Takes and forwards messages.
- Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices. Coordinates physician(s)' calendar, including patient appointments, surgeries, meetings, etc.
- Transcribes dictation including patient narrative and/or discharge summaries, general correspondence, and memoranda. Types letters, requisitions, reports, etc. from handwritten copy and/or notes.
- Answers requests for new prescriptions and refills; submits requests to physician for authorization. Calls in prescriptions to pharmacy.
- Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients); obtains necessary recertification/verification/ referrals, signatures, copies of insurance cards, etc. May coordinate pre-admission testing.
- Enters physician charges into billing system, ensuring appropriate insurance coverage and providing Patient Billing Services with appropriate referrals, authorizations, and operative reports. May review ICD-10 codes; works with medical personnel to reconcile errors and inconsistencies. Responds to billing related inquires from patients and/or Patient Billing Services. Accepts co-payments; may deposit payments or forward them to appropriate personnel.
- Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files. Retrieves files, records, charts, and/or the information therein as necessary.
- Receives, opens, and date stamps incoming mail. Reviews, sorts, and/or directs mail to the appropriate person in accordance with departmental policy.
- May prepare exam room(s) between patients, based on procedure, and may assist physician in exam/procedure.
- Maintains office supplies and may assist in maintaining medical supply inventory for the department.
- May compile information for procedure and on-call schedules. Posts and distributes schedules to appropriate personnel, revising schedules as necessary.
Minimum Qualifications
Education
- High School Diploma or GED required
- May require up to l year of technical or other specialized training; and, depending on assigned department, training in secretarial/medical office support (e.g.: word processing, medical terminology, medical insurance/billing, etc.).
Experience
- 1 to 3 years experience as a secretary preferably in a doctor's office or medical environment required
Knowledge, Skills, and Abilities
- Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
- May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables); the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application.
This position has a hiring range of $20.941 - $31.852
