About Us:
At [Spa Name], we are committed to providing an exceptional, relaxing experience for every guest who walks through our doors. Our team of professionals is dedicated to offering the highest level of service and treatment in the spa and wellness industry. We are looking for a highly motivated and experienced Spa Manager to join our team and help elevate our services to new heights.
Job Overview:
As the Spa Manager, you will be responsible for overseeing the daily operations of our spa, ensuring an outstanding guest experience, and leading a team of skilled professionals. You will be instrumental in maintaining smooth operations, managing staff, promoting spa services, and ensuring that we meet financial and guest satisfaction goals.
Key Responsibilities:
- Leadership and Team Management: Lead, motivate, and supervise a team of estheticians, therapists, and support staff, ensuring high standards of service and professionalism.
- Guest Experience: Ensure every guest receives exceptional service from check-in to check-out. Address and resolve any guest concerns in a timely and professional manner.
- Operational Oversight: Oversee day-to-day operations, including staff scheduling, inventory management, maintaining spa cleanliness, and ensuring compliance with health and safety standards.
- Sales and Marketing: Promote spa services, retail products, and special offers. Actively drive retail sales, membership programs, and package offerings.
- Financial Management: Monitor spa revenue, track performance, and manage budgets. Ensure all payments and financial transactions are handled accurately.
- Training and Development: Provide training to new and existing staff on services, sales techniques, and customer service standards. Foster a culture of continuous learning.
- Promotions and Client Retention: Implement and execute marketing initiatives, including promotions, loyalty programs, and client follow-up, to retain and grow the client base.
- Administrative Duties: Handle various administrative tasks, including scheduling, managing client records, and reporting on operational and financial performance.
Qualifications:
- Proven experience as a Spa Manager or in a similar managerial role within the wellness, hospitality, or beauty industry.
- Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
- Excellent communication and customer service skills.
- Knowledge of spa services, skincare products, and industry trends.
- Ability to manage budgets, track financial performance, and meet sales targets.
- Strong organizational skills and attention to detail.
- Proficiency in spa management software and scheduling tools.
- Certification in Spa Management or a related field is a plus
- Competitive salary and performance-based incentives.
- Employee discounts on services and retail products.
- Opportunity to work in a positive and supportive environment.
- Room for growth within our expanding spa.
Job Types: Full-time, Part-time
Pay: $35,000.00 - $40,000.00 per year
Expected hours: 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Arlington, VA 22203 (Required)
Ability to Relocate:
- Arlington, VA 22203: Relocate before starting work (Required)
Work Location: In person
