Position Summary
The Takoma Wellness Center in Northwest Washington, DC is growing, and we are looking to add passionately, customer service focused talent to our store! Outside Check-In Staff Member is the first point of contact for all of our patients. They work 8-10 hours a day outside the building in all weather conditions registering patients for the DC Medical Cannabis program, verifying documents for existing patients, and assisting patients and security coming in and out of the building.
Our ideal Outside Check-In Staff Member has a positive upbeat attitude, a strong desire to help people, and a strong working knowledge of computers and technology. Previous background in customer service in a retail environment is required (2+years)
Job Responsibilities
- Possess a positive attitude while greeting customers and patients
- Build rapport with regular patients/customers to promote repeat business
- Work well with others in a fast-paced, dynamic retail environment
- Provide support to managers and other staff members as needed
- Understand and apply detailed compliance regulations as required by local and state laws
- Maintain compliance with DC Medical Cannabis regulations
- Help out of state patients and adult visitors register with the DC Medical Cannabis Program
- Verify documents for existing patients coming to pick up or place orders
- Working with other staff members and manager to help resolve various customer service related issues with patients
- Performs clerical tasks including creating and maintaining patient records
Requirements
- High School Diploma or equivalent
- 3+ years of retail or hospitality experience
- Must be 21 years of age and comply with all local, state, and company regulations
- Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances)
- Must be a current medical cannabis card holder (any state is fine)
- Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
- Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.
- Must be fully vaccinated against covid 19
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. At times the job can be high volume & high pressure. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in a retail environment. The noise level in the work environment is usually moderate. This position is outside of the building working in all weather conditions for 8-10 hours a day. Breaks are provided. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.
EEO Statement:
Takoma Wellness Center is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
>>> Please DO NOT apply if you do not meet these mandatory requirements<<<
- Must have passion for cannabis
- Must have a passion to service our patients with care
- Must continue learning about products on personal time
- Must be able to work weekends, nights and holidays
- Must be able work irregular or extended hours
- Must be able to stand for long periods of time
- Must be able to pivot from assignment to assignment with ease
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Required)
Work Location: In person
