About Us Takoma Wellness Center, DC’s largest and oldest cannabis dispensary, is hiring Patient Consultants to join its growing team. Takoma is not your average dispensary! Voted “DC’s Best Dispensary” 9 years in a row, we are obsessed with providing over-the-top customer service and the highest quality cannabis products. Our motto is “cannabis with heart” and our logo is a Hamsa, the middle eastern symbol of unity. If our mission speaks to you, read on. But note: We are not looking for your average dispensary staff member… we are looking for the BEST!
What it is like to work at Takoma Wellness Center?
The last thing you will hear is “but that’s the way we’ve always done it.” If you have an idea for improvement, we want to hear it! This also means that things can change fast. We implement innovative ideas quickly, so we need all our team members to be flexible and quick learners to keep up! We live by our Mission and Values, which are:
- All cannabis is medicine.
- Every customer is a patient, deserving of our care and attention.
- Provide the highest quality medicine at affordable prices, in an atmosphere that is friendly, warm, and welcoming
- Prioritize efficiency and professionalism.
- Educate our patients and community about cannabis as medicine
Position Summary
We are looking to add passionate, customer service focused talent to our Medical Cannabis Dispensary!
Our ideal Patient Consultant has a positive upbeat attitude and a desire to help people find the best product for their needs. Previous Cannabis Dispensary Experience with a background in retail, customer service and hospitality is preferred(2+years)
The Up-Sides
* Our team works hard and is well compensated in return. If you desire a great salary with solid benefits (including a 401K with match), come on down!
* Many opportunities for advancement as we grow.
* Top notch training and onboarding program.
* At Takoma, we want each patient to feel like they are part of our family…these feeling overflows to every member of our team.
* Being an integral part of DC’s most popular dispensary. Samples, and a robust staff discount program.
The Downsides
- Striving to be the best is a daily grind. We are always looking for ways to improve. Our team is not a good fit for someone who may not handle changes with ease.
- Every day is different, and you will be confronted with complex issues. If you like your job on repeat, this one is not for you!
- We work in a fast-paced, intense atmosphere. If you are looking to chill at work, we are not for you.
- Feedback is sometimes direct and may be blunt. If you have thin skin… this may not the job for you!
- Takoma’s secret sauce is our staff, but the recipe only works if you show up. If you are not dependable - find yourself missing lots of days, or often show up late - we are not for you!
Job Responsibilities
- Possess a positive attitude while greeting customers and patients
- Be an advocate of cannabis customer care
- Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product
- Build rapport with regular patients/customers to promote repeat business
- Work well with others in a fast-paced, dynamic retail environment
- Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice)
- Be opened to continued, on-going cannabis education and training
- Provide support to managers and other Patient Consultants as needed
- Maintain a clean, organize, and sanitize workstation/storefront
- Ensure accuracy of online orders before pick-up
- Understand and apply detailed compliance regulations as required by local and state laws
- Stock, merchandise, and replenish displays of regulated and unregulated inventory
- Complete transactions at the POS and ensure the state-monitored inventory system (METRC, BioTrack, etc.) accurately updates the amount of product available
- Maintain compliance with DC Medical Cannabis regulations
- Correct cash handling, discount application, and purchase limits per policy
- Know to use and troubleshoot all accessories sold by Takoma Wellness Center
- Know DC Medical Cannabis application process and ably assists patients to apply to the DC program
- Performs clerical tasks including, compiling and maintaining inventory and patient records
- Help Train new staff members when needed
Requirements
- High School Diploma or equivalent
- 2+ years of retail or hospitality experience preferred.
- Must be 21 years of age and comply with all local, state, and company regulations
- Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances)
- Must be a current medical marijuana card holder or willing to obtain a card (any state is fine)
- Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
- Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.
- Due to our hours of operation and need for open availability when it comes to scheduling applicants cannot have a second job
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. At times the job can be high volume & high pressure. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.
EEO Statement:
We are an Equal Opportunity Employer and provide fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements
Work Remotely
>>> Please DO NOT apply if you do not meet these mandatory requirements<<<
- Must have passion for cannabis
- Must have a passion to service our patients with care
- Must be able to work weekends, nights and holidays
- Must be able work irregular or extended hours
- Must be able to pivot from assignment to assignment with ease
Ready to apply?
Send us your resume today!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Ability to Relocate:
- Washington, DC 20012: Relocate before starting work (Required)
Work Location: In person
