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ADMINISTRATIVE SPECIALIST I

State of Maryland • Jessup, MD, US • $42.06k - $66.76k / year • 3m ago

GRADE

LOCATION OF POSITION

Howard County

7275 Waterloo Road

Jessup, MD 21794

Main Purpose of Job

To enter all orders into our ERP system. To interact with customers, account reps., designers, shops and warehouses assuring accuracy of orders, answering of questions about products, lead times, pricing to include quotes to customers, etc. and to promote customer satisfaction. This position will be responsible for coordinating and supporting various sales operations including tracking, analyzing and reporting on sales data, entering orders, administrative, technology, and system support, and other administrative and customer service duties as assigned. This position will regularly interact with customers, board members and stakeholders to answer questions and concerns about products, pricing, lead times, state procurement procedures etc. to promote customer satisfaction throughout the agency.

POSITION DUTIES

The customer service representative will serve as the client's primary point of contact with MCE. The duties and

responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that

develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Receive and prepare purchase orders for processing.

Check for color, sizing, item numbers, prices, bill to addresses and ship to addresses.

Enter and track orders on an ERP computer system for shop production.

Coordinate orders with Warehouses or shops.

Answer and direct telephone calls from customers by logging all information on customer contact sheets, research customer questions and respond either in writing or by telephone.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. One year experience in sales and/or customer service.

2. Experience utilizing Enterprise Resource Planning and Customer Relationship Management (ERP and/or CRM)software.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload,
please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information,
recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

Emily Eubanks

emily.eubanks@maryland.gov

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or
410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

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