Responsibilities:
- Manage a team of customer service representatives and ensure high-quality service is provided to customers
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Monitor customer interactions to ensure adherence to company standards
- Train and coach customer service representatives on best practices and provide ongoing support
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction
- Conduct performance evaluations and provide feedback to team members
- Analyze customer service data and generate reports for management
Skills:
- Excellent phone etiquette and communication skills
- Strong organizational skills with the ability to prioritize tasks effectively
- Knowledge of stock market operations and financial products is a plus
- Exceptional time management skills to meet deadlines and handle multiple tasks simultaneously
- Proficiency in basic math calculations for handling transactions and resolving billing issues
- Strong administrative skills for maintaining accurate records and documentation
This position offers competitive compensation, benefits, and opportunities for career growth. We are seeking a highly motivated individual with a passion for providing exceptional customer service. If you have the required skills and experience, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Ability to Relocate:
- Washington, DC 20002: Relocate before starting work (Required)
Work Location: In person
