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Technical Support Specialist I

The MIL Corporation • Full-time • Washington, District of Columbia, United States • $36.16k - $45k / year • 4d ago

Clearance Required:

Public Trust

Education Required:

HS/GED

US Citizenship:

Required

Summary

The MIL Corporation seeks a Technical Support Specialist I to support a Federal Government client in Washington, DC. The Technical Support Specialist is the central point of contact for all IT-related incidents and service requests and is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements.

Responsibilities

Provide support for all staff
Provide services over the phone, through e-mail, in person (for walk-in customers) and self-service
Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
Assist users with any logged IT related incident
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
Accurately record, update and document requests using the IT service desk system
Install and configure new IT equipment
Resolve incidents and upgrade different types of software and hardware
Resolve incidents with printers, copiers and scanners
New hardware and software deployment requests
Audio-visual requests
Mobile support and mobile phone deployment
Resolve Critical Service Requests for workstation equipment
Remove and cleanup malware, isolated viruses and spyware
Maintain a first-class level of customer service ensuring all customers are treated efficiently and in an appropriate manner
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
Willingness to attend internal training as necessary, to keep up to date with the latest technology and internal system processes
Participate in the Annual Performance Review process
Actively support equality and diversity policies of The MIL Corporation and The Federal Government client
Undertake other duties not specifically stated without altering the nature or level of responsibility

Travel

None

Required Qualifications

At least one year of previous Tier II / Tier III desktop hardware / software support
General knowledge of Tier III desktop hardware / software support
Working knowledge of Microsoft Windows client operating systems as well as various software packages including Microsoft Office and Adobe Creative Suite
Excellent IT skills and computer literacy
Previous experience within a customer service role
Excellent organizational skills
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing
Ability to demonstrate practical troubleshooting and problem analysis techniques
Good attention to detail and ability to show initiative
Ability to plan and prioritize work load without supervision
Ability to prioritize, manage and perform under pressure to meet SLAs
Excellent knowledge of Customer Service best practices
Willingness to work flexibly and with enthusiasm
Ability to work in a dynamic, fast-paced environment
A highly motivated team player with the skills and ability to manage changing priorities

Desired Qualifications

A+, MCSA, ITIL Foundation Certificate (V2)
Experience working with the Microsoft System Center Configuration Manager (SCCM), Encryption Software (e.g. McAfee Encryption, Truecrypt, bitlocker)
Experience working with Azure, Microsoft 365
Mobile support/phone deployment
Macs iOS
Dell hardware
Previous experience working with a Federal Government client

Education

HS/GED required; AS / BS in Computer Science or other relevant Information Technology field preferred

Clearance

Public Trust

Compensation

The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

For this position, the projected compensation range is $36,160 - $45,000 per year. This estimate represents the typical salary range and is just one part of MIL’s complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations. Learn more on the MIL Careers page.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology – and we are looking for candidates like you! Whether you’re fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:

2021-2024, Top Workplaces USA award (Energage)
2017-2024 Top Workplaces Award, Greater Washington Area (The Washington Post)
2018-2025 Certified Great Workplace, Great Place to Work®
- 2021 - 2024, Best Workplaces in Consulting & Professional Services™
- 2021 Fortune Best Workplaces for Millennials™
- 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
2020- 2024, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
2024 Patriot Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.