Washington, D.C. Assistant Studio Manager

Glowbar Inc. • Full-time • Washington, District of Columbia, United States • $22 - $24 / hour • 1m ago

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar.

About us:

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Glowbar’s Core Values:

Driven: We are goal-oriented and results focused
Outgoing: We are passionate about our team and clients in everything we do
Problem Solving: We are scrappy problem solvers considering every option
Enthusiastic: We are warm and lead with positivity
Self-Aware: We understand our impact on others
Trustworthy: We are dependable and depended upon. We are strongest when we work together

As Assistant Studio Manager, you excel at the below 6 core competencies:

Customer Focused: Building strong relationships and delivering people-centric solutions.
Communicates Effectively: Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences.
Ensures Accountability: Holding self and others to meet commitments.
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Situational Adaptability: the ability to adjust to new situations and challenges by being flexible and open-minded.
Interpersonal Savvy: Is able to adjust communication style when directing work to each individual team member's preferred communication style. Is able to read body language of both clients and team members to determine when to intervene in client / team member interactions
Drives Results: Consistently achieving results, even under tough circumstances.

Responsibilities include (but are not limited to):

Studio Leadership:

Lead and develop the careers of a studio team, consisting of Studio Guides (front desk) and Estheticians (service providers); being the direct line manager for the Studio Guide Team
Maintain studio(s) to Glowbar standards, ensuring all Studio Guide and Esthetician duties are adhered to
Sustain a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
Ensure studio teams are adequately supported during training and day-to-day
Provide feedback to Studio Manager on progress and challenges, paired with suggestions
Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed at 1 or 2 studios
Elevate the tone and culture of the studio as a brand ambassador and hospitality champion

Studio Support:

Collaborate on scheduling, ensuring staffing accuracy and schedule optimization
Support inventory management and forecasting to ensure accurate replenishment levels and retail and professional product availability
Manage all client support conversations stemming from studio inbox, client surveys (NPS) and Google reviews
Assist with facilities ticket management and audits in collaboration with the Operations team
Participate in marketing events onsite/offsite

REQUIREMENTS:

2+ year(s) of hospitality management experience (i.e. fitness, restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior team management and customer service; experience opening a store/studio from the ground up a plus
Must love hospitality and interacting with people
Must love being a servant leader and prioritizing feedback and development for the studio team
Strong understanding of retail operations, policies, and procedures
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be a forward-thinking problem-solver with a strong work ethic who has compassion for employees and clients
Passion for beauty, skincare, learning and trying new things every day!
Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
Open availability 7 days a week
Must be willing to travel within 10 miles to other locations

Working Conditions:

At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role:

Frequent standing, walking, and movement throughout the entire shift
Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies
Climbing up and down stairs during shift operations
Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)
Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas
Performing operational tasks such as restocking, organizing supplies, and light cleaning
Required to work weekends, evenings and holiday to support our client demand

Benefits:

Medical dental and vision insurance largely paid for by Glowbar
Paid Time Off
Paid Sick Leave
Paid Holidays
Short and Long Term Disability Insurance
Life Insurance
Commuter benefits
Accident and Critical Illness Insurance
Employee Assistance Program (EAP)
Annual Glowbar Membership with 2 guest passes
Employee discounts on retail product
Community giveback
Friends and family discounts
Team member referral bonuses
Career advancement and continuing education opportunities
Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more
Pay: $22 - 24/hour