Assistant Service Manager

Murn Management • Full-time • Camp Springs, Maryland, United States • $28 - $30 / hour • 2w ago

About Us:

For 8+ years, Murn has dedicated itself to enhancing wonderful locations with new residential communities designed to thrive. With the utmost professionalism and the highest standard of excellence, we’ve committed ourselves to every facet of delivering premium multifamily products to markets we care deeply about.

Each of our team members play a part in the care of our residents and ensuring that we are putting their home first. Working as a cohesive team and putting our core values in motion daily to provide an exceptional living experience is what creates exceptional homes for our residents.

Residential Assistant Service Manager

As a Residential Assistant Service Manager, you will create a quality living environment for our residents by maintaining our properties in the best possible conditions. The ideal candidate will demonstrate strong attention to detail, practical mindset, as well as an outgoing and friendly personality.

Key Responsibilities:

Customer Service:

Foster a feeling of belonging and a high-quality living experience for residents!
Welcome and greet all guests and residents.
Shows great service by following company values, our promise to employees, policies, and initiatives.
Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
Contribute to a positive online reputation.

Maintenance:

Demonstrates care through the completion of daily repair and upkeep of the community.
Responsible for the preparation of vacant units for occupancy
Maintains a thorough knowledge of Murn Management policies and community policies, including OSHA (Occupational Safety & Health Act) standards and company safety policies.
Delivers a quality result to residents by ensuring that repairs are completed thoroughly, in a timely manner and as per supervisor’s instructions.
Completes tasks related to basic plumbing, i.e., leaky faucets, plunging toilets, and repair running toilets, repair tank contents, pulling and replacing toilets, caulking.
Prepares unit walls including but not limited to painting, sanding, color matching and completing drywall repairs.
Completes appliance repairs and services such as: replacing burners, rings, knobs, refrigerator shelves, lights, etc.
Completes electrical tasks such as: installing switches, plugs, cord splicing, ballasts and bulbs, circuit breaker testing, and servicing exhaust fans.
Repairs and replaces screens and doors as appropriate.
Participates and assists in major appliance installations.
Completes simple carpentry work such as – changing closet rods, replacing mirrors, fixing, review and installing drawers and drawer tracks, install and remove drape rods.
Other duties as assigned.
When staffing situation requires, completes unit painting projects to meet market ready requirements
Replaces, adjusts, and installs key lock, bolts, window locks, and as necessary makes keys, and installs latches
Responsible for the care, maintenance and inventory of all supplies and equipment owned by the property and/or Murn Management and maintaining a clean work area
Completes tasks related to moderate/advanced plumbing i.e. running a plumbing snake.
Completes moderate/advanced electrical tasks such as: replacing light fixtures, installing a 3-way switch, problem solving electrical short
Troubleshooting issues, particularly in electrical
Demonstrates a high level of technical ability within the repair requirements of the community
Serves as Senior Maintenance Technician for the team and as such is responsible for completing more complex tasks.
Assists the Maintenance Manager with unit inspections to ensure punch lists are complete and units are market and move in ready.

Leadership:

Mentor, train assist other maintenance team members to help with their development and learning of new techniques
In the absence of the Maintenance Manager delegates and assigns tasks to the Maintenance Technician and provides guidance on what work orders to complete.
As instructed, supervises and evaluates Service Technicians providing guidance where necessary in areas where improvement is necessary.

Certifications:

HVAC Certification

Qualifications: Here’s what you’ll need to thrive in this role!

Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
3+ years in property management or hospitality as a technician or similar experience
Ability to communicate clearly and effectively.
Ability to understand basic instructions verbally or in written form in English
Ability to multi‐task and have good organizational skills.
Strong attention to detail, practical mindset
Ability to pass Murn Management Assistant Service Manager Test

· Ability to travel between sites (if assigned multiple locations) and attend training events, and company functions

PHYSICAL REQUIREMENTS:

Regular and physical attendance is required.
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
Constantly positions self to bend, stoop, reach, lift.
Frequently lift/move/carry 25lbs
Occasionally lift/move/carry up to 50lbs with/without assistance.
Ability to remain in a stationary position for extended periods of time.
Must have the ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble/manipulate objects.
Ability to work around chemical cleaning solutions.

**The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned. **

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits: