Assistant General Manager - Locket

DITTMAR COMPANY • Full-time • Arlington, Virginia, United States • $75k - $80k / year • 3m ago

Locket is a new fine American restaurant located within the luxurious Hilton Arlington Rosslyn at the Key, in the vibrant Rosslyn neighborhood of Arlington, Virginia. Slated to open in Fall 2025. We are seeking passionate and driven individuals to join our opening leadership team.

Locket is owned by the Dittmar Company, which directly employs all restaurant associates. Day-to-day operations will be managed by Metropolitan Hospitality Group (MHG).

At Locket Rosslyn at The Key, we take pride in living our mission statement each day—

IT STARTS WITH ME | It starts with each one of us, every day.

IT TAKES A TEAM | Our teams are the heart of our company, and we are committed to each other’s growth and development.

WE HONOR OUR GUESTS | We strive to create warm, thoughtful, memorable experiences for our guests.

The Assistant General Manager (AGM) is responsible for overseeing all front-of-house (FOH) operations in the restaurant during opening, mid and closing shifts. Key responsibilities include the hiring, training, development and discipline of all front-of-house team members, managing the guest experience to ensure that it is always up to The Gold Standard, overseeing the quality of our food and beverages, preparing and modifying schedules for the FOH team, and managing inventories and labor to budget. The AGM should always have his/her finger on the pulse of both the restaurant and community in order to strengthen the restaurant’s ability to reach and exceed sales goals. The AGM is also charged with improving and enhancing daily operations to ensure that Locket Rosslyn is continually striving to be the very best.

WHAT WE OFFER

Competitive pay – based on experience and ability
Performance-based raises and promotions
Comprehensive Benefits Package
Paid Leave
Continuing culinary education support/R & D reimbursement
Internal educational programs and training

WHAT YOU WILL DO:

Shift Execution:

Perform opening, mid and closing shift duties
Manage daily operations including cleanliness, organization, revenue opportunities, and staffing
Exercise discretion and independent judgment in facilitating zone management
Ability to quickly and accurately identify critical information and make independent judgments in accordance with the philosophies and business practices of Locket

Guest Relations Management:

Manage guest relations and guest recovery
Provide exceptional guest service, thereby setting the standard for all employees
Monitor staff performance and hold staff accountable for their performance, ensuring guests' experiences meet The Gold Standard

Personnel Management:

Make hiring and termination decisions and/or recommendations to General Manager
Train, coach, develop, and discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
Facilitate and participate in ongoing education for team members, including creating training programs

Operational Execution:

Manage labor, supplies and beverage/food costs to budget
Manage weekly ordering of supplies
Manage supplies, orders, inventory and maintain records of purchases
Coordinate purchases and invoices with the Accounting Department to ensure timely payment
Manage all necessary repair and maintenance issues
Ensure safety & sanitation
Ensure restaurant and bar are in complete compliance with all local, state, and federal regulations
Observe employees to ensure the safe service of alcohol
Accurately execute Locket
initiatives and policies with improvement to quality, service, and operations
Engage in local restaurant marketing, sales building, and community involvement

Work a minimum of 5 days a week, including breakfast/nights/weekends/holidays as needed (depending on the restaurant's needs, vacation coverage, and special events).

WHO YOU ARE:

You are driven, detail-oriented, positive, and a people person!
You have 2+ years of management experience in high-volume, fast-paced restaurants. Leadership experience in a $10 million+ restaurant is a plus.
You possess strong leadership skills and experience managing manager teams and hourly staff.
You are inspired. You have a passion for learning and an intellectual curiosity that drives you to do more. You are always looking to grow.
You are gritty. You challenge yourself. You look for solutions.
Demonstrated ability to manage costs and labor to a budget
Excellent service skills
Must possess a strong attention to detail
Ability to work in a high stress, fast-paced environment
Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
Proven problem-solving abilities
Excellent math, reading, writing, and communication skills

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits: