Administrative Assistant/Customer Service Representative

Academy Door and Control Corporation • Full-time • Chantilly, Virginia, United States • $17 - $25 / hour • 1w ago

Administrative Assistant/Customer Service/CSR
ACADEMYDOOR & CONTROL CORP.

SINCE 1973

Administrative Assistant/Customer Service Job Description:An administrative assistant customer service representative, will act as a liaison, provide product/ser- vices information and resolve any emerging problems that our customers might face. Communicating with customers and office staff through various channels. The duties and responsibilities include pro- viding administrative support to ensure efficient operation of the office. Supports managers and em- ployees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material.

Successful candidates must be genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. This person will put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Functions:

Maintain a positive, empathetic and professional attitude toward customers and staff at all times
Respond to customer’s inquiries regarding the organization’s products or services and selecting and explaining our solutions to solve the customers problem.
Coordinates problem resolution with appropriate departments and staff.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Provide customers with product and delivery information.
Process purchase orders and requests for quotations.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer questions, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Must be knowledgeable of the organization’s policies, procedures, practices, products and services.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Schedule appointments using company guidelines and procedures.
Inform customer of Company 50 year history and company technicians experience.
Resolve customer concerns via phone or email.
Keep detailed records of every customer interaction, transaction, comments and complaints, and notes, in our data base.
Greet customers warmly and ascertain problem or reason for calling.
Read from prepared scripts.
Work with and support sales staff with typing and preparing sales reports and estimates.
Work with marketing manager to ensure proper customer service is being delivered.
Resolve customer concerns via phone or email

ACADEMYDOOR & CONTROL CORP.

SINCE 1973

REQUIREMENTS:Proven customer support experience

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Organizational skills

Ability to handle high call volume.

Ability to multi-task, prioritize and manage time effectively

General Microsoft Office skills (Outlook, Excel, Word)

Written skills – must be able to communicate via email effectively with customers and office staff.

High school diploma or equivalent

TOP SKILLS & PROFICIENCIES:Customer Service Positive AttitudeProduct Knowledge Attention to DetailQuality Focus People OrientedListening Skills Problem SolvingPhone Skills Organizational SkillsResolving Conflict AdaptabilityMultitasking Ability to Work Under PressurePatience Computer SkillsNegotiation Ability to Take Direction

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin

(including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, preg- nancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regula- tions and statutes pertaining to individuals with disabilities.

Hourly Rate $12 - $21

Bonus $0 - $2,500

Total Pay $18,388 - $43,515

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 40 per week

Benefits: