Junior IT Administrator

Executive 1 • Full-time • McLean, Virginia, United States • $40k / year • 3m ago

Executive 1 is a rapidly growing collaboration software firm headquartered in McLean, Virginia. Within this dynamic company we have a vacancy for a Junior IT Administrator, reporting to the Director of IT, to manage the infrastructure for our company.

Position description – Junior IT Administrator

The Junior IT Administrator is responsible for the availability and day-to-day management of the systems within our organization. You would be required to manage the following:

Virtual Microsoft Windows servers within AWS and Azure;
Active Directory and firewalls;
Hosted phone and email systems.

The Junior IT Administrator provides information technology support, including:

Handling user inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices.
Utilizes solid problem-solving skills to provide assistance and support to customers.
Track licenses and computer use.
Create and reset user accounts.
Prepare laptops for new employees.
Follow and create processes to ensure proper steps are followed on incidents, including prioritization on more important incidents.
Document through “knowledge base” articles on solutions to avoid future support incidents.

Position Requirements – Junior IT Administrator

Experience or familiarity with using Microsoft Windows.
Basic understanding of networking and troubleshooting.
Familiarity with the following:

Office 365 and its applications: Word, Excel, and PowerPoint
Exchange user accounts and mailbox management tasks
Corporate Phone systems.
Possible engagement assignments on Federal Contracts in the metro-DC area supporting Help Desk Tier 1/Tier 2 activities
Ticket creation/escalation
Technical support and troubleshooting of Office applications
Account unlocks and password resets
Device imaging
Eligibility for a Public Trust Clearance

This position will eventually have secondary 24*7 response to emergency infrastructure issues and there will be the requirement to work maintenance windows outside 'normal' working hours. The primary working location is in McLean, VA, with possible client work in other locations in the metro-DC area if needed.

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