OVERVIEW
Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The IT Support Specialist reports to the IT Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant’s heart. The IT Support Specialist will provide first-level IT helpdesk support and training to in-person and remote staff. The successful applicant will participate in IT projects as identified and act as an onsite or remote technical support resource. They should embody Jenkins Restorations’ core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R).
JOB RESPONSIBILITIES for the IT Support Specialist:
- Provide Tier 1 support for computers, mobile devices, printers, and basic networking issues
- Assist staff members with Microsoft 365 suite of products (Excel, OneDrive, Outlook, SharePoint, Teams, Word)
- Track all incidents and service requests through a ticketing system
- Provision new user accounts in Microsoft Active Directory
- Set up and deploy new workstations, laptops and mobile devices
- Create and maintain IT documentation for common support issues and best practices
- Escalate complex issues to senior IT staff and learn from hands-on guidance
- Conduct routine audits of IT assets and track assets as directed
- Assist with technical training for staff members
- All other duties as assigned
QUALIFICATIONS AND SKILLS:
- Education: High School Diploma or GED required
- Experience: Six months to one-year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
The IT Support Specialist must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment is a professional office setting. The noise level in the work environment is usually moderate.
SUPERVISORY RESPONSIBILITIES:
This position does not have supervisory responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
