Assistant Store Manager

WHSmith North America • Full-time • Dulles, Virginia, United States • $18 / hour • 1m ago

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, driving sales, and leading a high-performing team. This role involves customer service, staff development, inventory management, and ensuring operational excellence.

Location: Dulles International Airport

Schedule: Must be willing to work weekends

Pay: $18.78

Job Responsibilities

Support the Store Manager in driving sales performance and achieving KPI targets
Assist in training, motivating, and coaching the sales team to provide exceptional customer service
Assist with large sales transactions and help staff build multi-item sales
Open and close the store, ensuring proper security procedures are followed
Maintain a strong knowledge of store merchandise, including clothing, shoes, T-shirts, gifts, souvenirs, and sundries
Monitor stock levels and communicate with management regarding merchandise fit, popularity, and replenishment needs
Utilize store software systems effectively for inventory tracking, sales reporting, and store operations
Assist in merchandising, visual displays, and store presentation to ensure an appealing shopping experience
Assist with inventory management, receiving shipments, and merchandise transfers
Address and resolve customer inquiries and concerns in a professional manner
Ensure compliance with company policies, loss prevention strategies, and safety procedures
Other duties as assigned by the Store Manager

Job Requirements

2+ years of experience in a lead or management role within a fast-paced retail environment.
Strong leadership, communication, and interpersonal skills.
Ability to train, coach, and motivate a sales team.
Strong problem-solving and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher) and retail POS systems.
Ability to stand, walk, and lift merchandise up to 60 lbs, with or without reasonable accommodation
TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on location.
Security clearance may be required, depending on job duties
Employment may be contingent upon passing background checks and/or drug screening, where permitted by law

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

Job Type: Full-time

Pay: $18.78 per hour

Work Location: In person