Role Overview
Capital Women's Care provides total women's healthcare at the highest medical and ethical standards. This is a great opportunity to join one of the best OB/GYN practices in the area and a dynamic team. Capital Women's Care is a 150+ group of OB/GYNs located throughout Greater Washington, DC, Northern Virginia and Maryland. The Medical Assistant/Front Desk Receptionist is a dual role combining clinical support and administrative responsibilities to ensure smooth office operations. This position requires strong organizational skills, attention to detail, and the ability to provide compassionate service in a fast-paced environment, while creating a warm and friendly atmosphere where all patients feel welcomed like an old friend.
Responsibilities
Medical Assistant Duties:
- Prepare exam rooms with appropriate supplies; clean and restock between patient visits.
- Obtain and document patient history, vital signs, and reason for visit.
- Assist providers during exams and procedures, ensuring patient comfort and understanding.
- Collect and prepare laboratory specimens; administer injections and perform phlebotomy as required.
- Educate patients on reproductive health, prenatal care, contraception, and other topics as directed.
- Accurately document all patient care in the EHR and relay provider orders.
- Maintain adequate inventory of clinical supplies and place orders as needed.
- Follow infection control and safety procedures to ensure a safe environment.
Front Desk Duties:
- Greet, check-in, and checkout patients in a friendly and professional manner.
- Schedule, confirm, and reschedule patient appointments and follow-ups according to provider protocols.
- Collect co-pays, deductibles, and account balances; reconcile daily payments.
- Enter and update patient demographics, insurance information, and other pertinent data in the EHR system.
- Answer and triage phone calls; monitor voicemails and division inboxes; respond promptly to patient inquiries.
- Coordinate and track referrals; process medical records requests in compliance with HIPAA.
- Receive, sort, and distribute incoming mail, faxes, and deliveries.
- Maintain a clean, organized, and welcoming reception area.
Requirements
- High school diploma or equivalent.
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.
- Minimum 2 years of experience in a healthcare or clinical office; OB/GYN experience preferred.
- Proficient in EMR systems and medical terminology.
- Strong communication and organizational skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Commitment to maintaining patient confidentiality and providing exceptional service.
Work Schedule
Monday - Friday, 7:30am-3:00pm or 8:30pm-4:00pm
Equal Opportunity Employment:
CWC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. If you are selected for further consideration, you will be subject to a background investigation and drug screening. Flu vaccination is a required condition of employment. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This job description has been approved by all levels of management.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
