Help Desk Tier I

Knowledge Management, Inc. • Full-time • Washington, District of Columbia, United States • $49.99k - $73.68k / year • 3d ago

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence AnalysisThreat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

Title: Help Desk Tier I

Location: Washington, DC

Duration: Multi-year contract

Start date: ASAP

Clearance: Secret

Help Desk Tier I: This position will provide help desk support for DoS HR systems and applications, including legacy systems and those that are currently, or will during the period of performance of this contract, undergoing development and modernization. Support shall include incident intake and resolution, end-user troubleshooting, and user training coordination. The help desk shall also be responsible for access control management and user account provisioning, serving as the central point for administering system access and enforcing application-level security protocols. This includes role-based access setup, permissions troubleshooting, and coordination with system owners and cybersecurity stakeholders to maintain compliance with DoS security policies. Help desk activities shall align with and directly support the Department's HR IT modernization initiatives and ongoing operations and maintenance (O&M) requirements.

Responds to system questions; learn additional systems. Knows at least 2 of the major systems so can support either Overseas or IPMS team.

Benefits: All full-time employees are eligible to participate in our benefits programs:

Health, dental, and vision insurance
401(k) retirement plan
Paid time off (PTO) and holidays
Group Term Life and Accidental Death and Dismemberment Insurance
Voluntary Term Life Insurance
Short and Long-term disability insurance

Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.

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