Member Services and Engagement Assistant

NTCA - The Rural Broadband Association • Full-time • Arlington, Virginia, United States • $43.01k - $64.39k / year • 4d ago

NTCA–The Rural Broadband Association is looking for a Member Services and Engagement Assistant to join our team. As our Member Services and Engagement Assistant, you will provide project, logistical, and administrative support to the Member Engagement division with a focus on customer service, membership administration, and operational efficiency. You will ensure smooth day-to-day processes and represent the Association professionally to internal and external stakeholders. This position reports to the Member Services and Engagement Manager and may travel occasionally for on-site meetings and events.
What will you do?

Manage the Membership email account, responding to inquiries, processing renewals, troubleshooting issues, and maintaining high-quality customer service.
Maintain accurate member records in the Association Management Software (AMS); oversee data integrity and monthly renewal procedures.
Generate regular membership reports and support data needs for the division.
With the oversight of the Member Services and Engagement Manager; Assist the Director of Associate Member Engagement with sponsor support tasks, including handling invoice inquiries, providing attendee lists, distributing promo codes, and managing records in the AMS.
Provide administrative support for membership-related programs and services (e.g., CyberShare, SRC, C+B Survey, eStore, Certificate programs).
Help test and implement AMS updates under supervision.
Serve as back-up Registrar for select events; manage on-site registration and coordinate logistics with event staff.
Perform general office duties such as managing supplies, handling mail, and monitoring the membership phone line.
Support events and special projects as needed, promoting positive member relations on-site and online.
Collaborate across departments and actively contribute to team goals and organizational success.
Support special projects and other duties as assigned.

The ideal candidate will have the following position requirements:

1–3 years of relevant experience, or equivalent vocational training in lieu of a degree.
Strong verbal and written communication skills; excellent customer service mindset.
Ability to manage multiple tasks independently in a fast-paced environment.
Proficient in Microsoft Office (Word, Excel), web technologies, and office equipment.
Familiarity with AMS platforms (e.g., Association Anywhere) and data processing is a plus.
Knowledge of general office procedures and business etiquette.

Why work for us?
NTCA offers a competitive compensation and benefits package that is designed to support employees’ health and wellness, financial satisfaction, work life balance, and protection from the unexpected. We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement within the organization.

Our compensation and benefits package includes:

Competitive compensation program including regular performance feedback and coaching
Health insurance: medical, dental, vision, pharmacy benefits
Company sponsored life insurance
Serious health condition leave and long-term disability
Generous paid time off and paid holidays
Hybrid work environment
Corporate volunteering and community service opportunities
401(k) and pension retirement programs
Comprehensive wellness program
Convenient office location in near Ballston Metro

NTCA’s work culture supports our core values of respect, collaboration, communication, innovation and creating a superior customer service experience. If you are excited to contribute to our internal culture and to make a difference in the lives of the members we serve, we look forward to hearing from you.