Full Time Sales Associate, Google Store Retail Georgetown

Mosaic • Full-time • Washington, DC, US • $19 - $21 / hour • 5m ago

The Full-time Google Sales Associate will be expected to have a deep knowledge of the brands products and services in order to effectively empower the consumer using device and product discovery in the Google Store, which is part of the Google Visitor Experience at Google's headquarters in Miami, Florida. They will be goal-driven and create a radically helpful consumer experience that promotes excitement around the brands ownership, by being the experts of the brands devices, software, and third party products and services in the brands Better Together ecosystem.

Pay Range: $19.50 - $21.50 per hour

Meet and greet customers at entrance, listen to needs/interests and direct them appropriately
Build trust and authentic relationships with customers.
Educate visitors on features, functionality, and technical aspects of products.
Listen, acknowledge, and provide product solutions attributed to customer personal needs.
Be an expert in payment solutions and product onboarding including device switching.
Participate in an environment of collaboration and support through personal accountability and effective communication with supervisors and peers.
Responsible for maintaining visual and inventory integrity of store displays.
Evangelize the brands products and services.
Lead engaging Community education programming and workshops.
Expected to drive a memorable and interactive consumer experience by promoting the newest brands mobile devices, phones, tablets, wearables and other electronics or products
Lead the way in delivering a transformational experiences by helping consumers discover how the brands products can enrich their lives, recommending product and service solutions to fit their personal, work, and school needs
Contribute to culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the The brands center of excellence
Guide consumers of varying experience levels to try out the brands devices and technology products in ways that engage and entertain them personally
Handle multiple consumers and tasks while maintaining composure and courteous customer service
Assist (but don’t push) consumers to sign up for and fully utilize the brands products, with each interaction providing a personal moment of delight
Work closely with all the brands and agency management, as well as peers within the space, to build and maintain strong relationships, while providing the absolute best consumer experience
Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues
Serve as the brands advocate, building brand awareness and presence through consumer interactions at events ranging in scale
Stay up to date on the brand and competitive technology, integrating it whenever possible to earn our customers’ trust
Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected
Proven ability to work independently and in a team environment
Other duties as assigned

High School diploma or equivalent plus 2+ years of retail experience
Display effective communication and presentation skills, for one-on-one or group interactions, with an ability to capture attention of an audience
Ability to demonstrate effective decision-making skills, the ability to reason and take action in resolving problems while exhibiting professional sound judgment
Friendly and helpful, engaging in casual conversation with the consumer
Ability to understand and define the consumer specific needs and interests
Ability to promote excitement around the brands ownership, building consumer loyalty
Maintain knowledge of all the brands products in order to be a subject matter expert onsite – complete required training on current and upcoming products
Ensure all designated KPIs are met or exceeded, including product training requirements
Exhibit professional behaviors in daily interactions with consumers, peers, and management
Energetic and enthusiastic attitude and friendly, positive interpersonal communication skills
Ability to setup consumers' device based on their individual usage needs and interests
Ability to troubleshoot and resolve issues with consumer device software, features and functionality, with appropriate needs-assessment, listening skills and patience.
Ability to work 40 hours per week or more. Flexible to work any day of the week on a two-week rotating schedule. Occasionally work additional hours beyond normal schedule during peak workload demands.
Bilingual and Multilingual would be considered an asset (English and/or Spanish)

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, Dental, Vision, Prescription Drug and Telehealth
Tax Savings through Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Account
Company Paid Basic & Voluntary Life Insurance
401(k) Plan with Company Match
Legal Insurance
Company Paid Employee Assistance Program (EAP)
Employee Discount Program
Tuition Reimbursement (Degree and Professional Certification Programs)
Bonus Opportunities + Technology Reimbursement
Access to Use Approved AI Tools
Excellent Recognition Programs
Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials
Actively Promotes from Within
Represent a Company Dedicated to a Sustainable Future