Senior Manager, Laboratory Operations will support a highly complex, clinical testing laboratory. This leadership position will oversee a wide variety of testing laboratory departments including Histology and Cytology, and the possibility of additional departments in the future. This position is responsible for the oversight of more than 30-40 employees running patient samples 24/7. The individual will have ~5 direct reports and will be responsible for strategy and execution, driving improved operational excellence and superior medical quality. The ideal candidate will have excellent communication skills with experience in driving transformational changes, leveraging technology, automation, lean skills, and problem-solving methodologies. The role will report to the Executive Director of Laboratory Operations and work closely with key companion departments. As part of this role the individual is expected to follow all company policies and procedures and adhere to HIPAA, CAP, CLIA, FDA, ISO, OSHA, and all regulatory agency standards.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
- Plans, assigns, and directs work in the laboratory. Serves as liaison and provides oversight with other laboratory areas as needed.
-
Provides support and acts as a back up to the Director of Laboratory Operations in the following activities: Facilitating the Daily Operations Meetings, representing the Reference Laboratory on the weekly Test Communication meetings, representing the business unit on the corporate standardization activities managed by the Best Practice Teams, Corporate Quality Assurance and Medical, and based on the current business needs assist in prioritizing the instrument interfaces to the Laboratory Production System group in the IT department.
-
Mentors and support direct reports, in their responsibilities and functions, ensuring they receive training in supervisory skill development. Identifies and implements training programs as necessary.
-
Defines, coordinates, and monitors quality assurance and Safety programs and supervises activities of the Quality Assurance Specialist and Safety Coordinator. Ensures quality control, safety and compliance procedures are documented and followed. Oversee plans and preparations for inspections.
-
Oversees staffing of all personnel in the laboratory. Effectively maintains quality staffing by interviewing, hiring, training and providing staff development through performance evaluation and corrective counseling.
-
Identifies future needs in terms of staff, equipment, and facilities. Submits appropriate documentation for procurement of such.
-
Reviews test performance, drives process and project management, and prepares and submits required reports to meet established deadlines
-
Manage test database. Ensure departmental standard operating procedures and database accurately reflect the current process.
-
Coordinates R&D activities as it relates to operations and actively participates on subspecialty committees, corporate committees, and business unit committees as needed.
-
Develops annual budget and manages department costs and resources to adhere to budget.
-
Resolves problems through interaction with clients via phone calls or other means of communication.
-
Special projects, as assigned, those associated with the laboratory operations groups (i.e. lead company-wide training initiatives, leading pilot projects, etc.).
Required Work Experience:
-
Minimum of ten (10) years laboratory experience with at least five (5) years as Laboratory Manager in the clinical or anatomical pathology laboratory.
-
Must have proven leadership and solid performance as a Laboratory Manager.
Physical and Mental Requirements:
Ability to sit or stand for long periods of time.
Knowledge:
General understanding of the laboratory and testing.
Skills:
-
Project management skills.
-
Proficient computer skills include, but not limited to, Microsoft Office.
-
Excellent written and verbal communication skills.
-
Strong interpersonal skills, technical knowledge, and organization and planning skills are a must.
Education:
