OUTREACH STAFFER I - III (MIA OFFICER I - MIA ANALYST I)

State of Maryland - Maryland Insurance Administration • Full-time • Baltimore, MD, US • $54.89k - $96.79k / year • 2w ago

Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $49 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

This is a Special Appointment position that serves at the pleasure of the Appointing Authority.

GRADE

* Salary Guidelines Apply*

Outreach Staffer I (grade 13): $54,886 - $84,995

Outreach Staffer II (grade 14): $58,428 - $90,709

Outreach Staffer III (grade 15): $62,220 - $96,790

LOCATION OF POSITION

Baltimore City

Main Purpose of Job

This position will staff the consumer outreach efforts throughout the state and assists with responding to consumer questions received by the Consumer Education and Advocacy Unit.

POSITION DUTIES

The MIA’s Consumer Education and Advocacy Unit (CEAU) is recruiting for the position of Outreach Staffer I, II, or III. This position is responsible for attending and staffing outreach events that includes many evenings and weekends; assisting with the operation of the CEAU Rapid Response Program; and handling disaster response for those insured in the State of Maryland. This position may require “In-state” travel that includes overnight stays at least two nights per month. In addition, this position will provide consumers with assistance related to all lines of insurance, insurance laws and regulations and assist in identifying outreach opportunities, scheduling events, and networking with potential agency partners.

This position will assist with the creation of content for brochures, videos, social media posts and other consumer materials for use on the MIA website and at outreach events. Possession of a vehicle and valid driver’s license is required for extensive in-state travel. This position involves special physical demands such as the ability to lift 50 plus pounds, climb ladders, lift and set up supplies and exhibits.

MINIMUM QUALIFICATIONS

Outreach Staffer I

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Six months of experience performing marketing or outreach related functions.

Note:

1. A high school diploma or GED, and two years of experience in the insurance industry as an agent, customer service representative, claims adjuster, underwriter or related experience may substitute for the minimum requirements.

2. A high school diploma or GED and two years and six months of experience performing marketing or outreach related functions may substitute for the minimum requirements.

3. A high school diploma or GED, and two years of experience working at the Maryland Insurance Administration in a position that requires knowledge, understanding, and interpretation of Maryland insurance laws may substitute for the minimum requirements.

Outreach Staffer II

Education: Completion of 60 credit hours at an accredited college or university.

Experience: One year of experience as an Outreach Staffer I.

Note:

1. A high school diploma or GED and three years of experience in the insurance industry as an agent, customer service representative, claims adjuster, underwriter, or related experience may substitute for the minimum requirements.

2. A high school diploma or GED and three years of experience performing marketing or outreach related functions may substitute for the minimum requirements.

3. A high school diploma or GED and three years of experience working at the Maryland Insurance Administration in a position that requires knowledge, understanding, and interpretation of Maryland insurance laws may substitute for the minimum requirements.

Outreach Staffer III

Education: Completion of 60 credit hours at an accredited college or university.

Experience: One year of experience as an Outreach Staffer II.

Note:

1. A high school diploma or GED, and four years of experience in the insurance industry as an agent, customer service representative, claims adjuster, underwriter, or related experience may substitute for the minimum requirements.

2. A high school diploma or GED and four years of experience performing marketing or outreach related functions may substitute for the minimum requirements.

3. A high school diploma or GED and four years of experience working at the Maryland Insurance Administration in a position that requires knowledge, understanding, and interpretation of Maryland insurance laws may substitute for the minimum requirements.

DESIRED OR PREFERRED QUALIFICATIONS

Experience using electronic devices and software applications to create videos for social media posts.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification are required to travel to complete work and should possess a motor vehicle operator’s license valid in the State of Maryland.

BENEFITS

Our comprehensive benefits package includes a generous leave package; medical, prescription, dental and vision coverage; healthcare and dependent daycare flexible spending accounts; a defined benefit pension plan with optional 457 and 401k supplemental retirement plans; flexible work schedules; and service that may qualify the successful candidate for the Federal Public Service Loan Forgiveness Program.

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact lynn.hill@maryland.gov

For immediate consideration, upload one WORD or PDF file, at the "Resume" tab, that contains:

1. a cover letter stating your interest and specific salary requirements; and

2. a current professional resume.

If you are unable to apply online, you may submit via mail. Pleas

e be sure to include all documents that are listed above, to ensure timely processing.

Complete application packets may be mailed to:

Maryland Insurance Administration Human Resources - Recruitment#: 25-009637-0005

200 St. Paul Place, Suite 2700

Baltimore, MD 21202

Incomplete submission will not receive consideration.

TTY Users: call via Maryland Relay We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

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