Additional InformationAfter 6 month pay: $12.07 per hour, 1 year pay: $14.20 per hour,Training/PTO Rate: $21.30 per hour, 6 month $24.14 per hour, 1 year $28.40 per hour, Day Shift
Job Number25178729
Job CategoryFood and Beverage & Culinary
LocationGaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States, 20745VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: $10.65-$10.65 per hour
Tip Eligible: Y
Gaylord Entertainment
JOB DESCRIPTION
Job Purpose: Two to three sentences describing the overall purpose of the job
Take accurate orders, serve food and beverage items in a timely manner, provide information about menu items and ensure guest satisfaction.
Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job’s time. Please include supervisory responsibilities.
Ensure all tables are set properly prior to guest arrival.
Present menus to guests and answer questions about menu items, making recommendations upon request.
Take food and beverage orders from guests. Up-sell orders by suggesting
appropriate additions to orders to maximize sales and guest satisfaction.
Enter orders into computer order system. Ensure food is prepared correctly prior
to serving.
Follow up with table to ensure guest satisfaction throughout meal. Serve and replenish beverages and other accessories throughout the meal.
Prepare guest checks ensuring correct orders are listed and totaled. Return promptly with change and receipt having followed the proper cash or credit procedures.
Demonstrate product knowledge and assist in training new servers and server assistants.
May transport food orders from the kitchen to the appropriate guest.
Complete daily side work duties as assigned.
Assist Server Assistants in clearing and resetting tables as needed.
Perform other duties as assigned.
Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
High school diploma or equivalent preferred.
Minimum six months serving experience preferred, ideally in a high-volume full service restaurant. Good communication skills required.
Food Handler’s card, Alcoholic Beverage Commission (ABC) card may be required
Management Activities: Check all that apply
Interview, select and train STARS
Set and adjust their rates of pay and hours of work
Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status
Determine the techniques to be used
Apportion the work among the STARS
Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold
Control the flow and distribution of materials or merchandise and supplies
Provide for the safety and security of the employees or the property
Plan and control the budget
Monitor or implement legal compliance measures
Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS).
Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.
Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.
Answer ( If yes, give multiple examples)
Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?
Does this position have authority to commit the employer in matters that have significant financial impact?
Does this position have authority to waive or deviate from established policies and procedures without prior approval?
Does this position have authority to negotiate and bind the company on significant matters?
Is this position involved in planning long or short-term business objectives?
Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?
Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed?
Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.
Ability to speak and hear. Close and distance vision. Frequent walking and standing. Frequently lifts/carries up to 5 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical and visual requirements (check all that apply)
Identify and distinguish colors
Stand for long periods of time
Reach hands and arms in any direction
Kneel and/or stoop repeatedly
Working Conditions: Indicate the environmental aspects of the job.
Continually works inside and in close proximity to others.
Additional working conditions (check all that apply)
Outdoor weather conditions
Extreme cold (non-weather)
Extreme heat (non-weather)
Near moving or mechanical parts
On high precarious places
With fumes or airborne particles
Near toxic or caustic chemicals
Near risk of electrical shock
In areas of strong vibration
Other: Varying weekly schedule required including evenings, holidays and overtime as business dictates.
For Compensation Department Use Only
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
This position offers health care benefits, retirement benefits, earned paid time off (including sick leave where applicable), life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period, contribution, and other requirements and conditions.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
